Call Center Agent📣 Job Ad

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

Join Our Team as an Accountant!
Are you a qualified accountant looking for an exciting opportunity in the restaurants and cafés sector? Qawim for Professional Consulting is seeking a skilled Accountant to join our Finance and Administration Department and help us ensure financial accuracy and compliance.

Job Summary:
The Accountant will oversee daily accounting operations, maintain financial records across all branches, monitor sales and expenses, and ensure compliance with ZATCA requirements. You will also support payroll and administrative functions to ensure smooth operations.

Key Responsibilities:

• Record and review daily branch transactions, including sales, purchases, and cash deposits.
• Perform periodic financial closings in coordination with branches.
• Monitor daily cash collections and reconcile with POS system reports.
• Reconcile bank accounts, supplier balances, and financial statements.
• Prepare monthly and quarterly financial reports and performance analyses.
• File and submit VAT and ZATCA reports in compliance with regulations.
• Track inventory costs and control cost of goods sold (COGS).
• Support payroll processing and employee reimbursements.
• Organize accounting documents, invoices, and contracts.
• Coordinate with external auditors, suppliers, and financial partners.
• Contribute to improving internal financial policies and control procedures.

Qualifications and Requirements:

• Bachelor’s degree in Accounting or Finance.
• Minimum of 3 years of experience in accounting, preferably in the F&B industry.
• Proficiency in Excel and accounting software.
• Strong knowledge of VAT, ZATCA regulations, and accounting standards.
• Excellent organizational skills and accuracy.
• Able to manage accounts for multiple branches efficiently.

Join the Office of the Director of Public Prosecutions (ODPP) as a Legal Officer!

We are seeking skilled legal professionals to support our mission in delivering justice across Queensland. This role offers you the chance to prepare prosecution cases and engage in critical legal processes.

About the Role
Your primary responsibilities will include:

• Efficiently preparing prosecution matters ensuring timely justice delivery.
• Building collaborative relationships with defence counsel, solicitors, and law enforcement.
• Representing the ODPP in various legal settings and proceedings.
• Engaging in advocacy within courts and supporting victims of crimes.
• Leading and mentoring legal support staff to foster a high-performing team.
• Contributing to initiatives that enhance work practices and promote positive changes.

Your Impact
As a Legal Officer, you will make a significant impact in the justice system through your legal expertise and commitment to excellence. We are looking for dynamic candidates who thrive in challenging environments and are dedicated to continuous professional growth.

Qualifications Required:
You must be admitted as a Legal Practitioner in a State or Territory of Australia.

If you are ready to take on this important challenge and make a difference, we encourage you to apply!