Call Center Agent📣 Job Ad

Join Rotana Hotels as a Telephone Operator!
We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

Key Responsibilities:

• Receive every guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up-to-date knowledge of the hotel and local services.
• Utilize the Opera guest profile system to maintain guest awareness.
• Complete long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls promptly and to the established standard.
• Ensure the proper operation of the switchboard for fast and efficient call transferring.
• Take messages for guests and management as per the required standard.

Education, Qualifications & Experience:
You should ideally have a diploma/degree in the hospitality field with similar previous work experience. Excellent written and verbal English communication skills along with strong voice modulation abilities are essential. Computer literacy and previous experience with Opera are advantageous.

Knowledge & Competencies:
The ideal candidate will be customer-driven with a proactive personality and an approachable character. You will thrive in a fast-paced environment and work well under pressure as part of a multi-cultural team, exhibiting competencies such as:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

About the Role:
We are seeking a Senior Accountant to manage and oversee all accounting and financial activities related to the company’s real estate and development projects. This role is critical for ensuring accurate project cost tracking, revenue recognition, budgeting, and financial reporting, while maintaining compliance with IFRS (including IFRS 15) and internal financial controls.

Key Responsibilities:

• Project Accounting & Financial Control:
  • Oversee end-to-end project accounting processes, including cost allocation, WIP management, and project asset capitalization.
  • Maintain accurate project ledgers and ensure correct classification of expenditures (materials, contractors, consultants, manpower, and overheads).
  • Review and validate project-related invoices, progress certificates, retention, and milestone payments.
  • Monitor project cash flow, commitments, and actual costs versus approved budgets.
  • Ensure accurate and timely revenue recognition in line with IFRS 15 and applicable real estate accounting standards.
  • Prepare project financial statements and project-specific management reports.
  • Closely monitor payments to contractors and vendors, ensuring compliance with contractual terms.
• Project Cost Monitoring:
  • Track project cost performance and identify variances between budget, forecast, and actual expenditure.
  • Prepare monthly project cost reports, dashboards, and variance analyses for project managers and senior management.
  • Support project managers in preparing budgets and cost-to-complete forecasts.
  • Prepare and update project budgets and forecasts in alignment with approved plans.
  • Maintain and monitor the commitments register (POs, contracts, subcontracts, and variations).
• Project Governance & Compliance:
  • Ensure project spending complies with Delegation of Authority (DOA) and internal financial controls.
  • Support financial controls over procurement, contract management, and subcontractor billing.
  • Coordinate with Internal Audit to address project-related financial risks.
  • Prepare documentation required by external auditors for project assets, revenue, and cost validation.
• General Accounting (Project-Linked):
  • Support month-end and year-end closing activities related to project accounting.
  • Reconcile project accounts, intercompany charges, and project-related balance sheet accounts.
  • Prepare asset capitalization schedules (PPE, investment properties, development properties).
  • Assist in VAT, Zakat, and tax reporting related to project costs and revenues.

Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum 6 years of accounting experience, including at least 3 years in project accounting.
• Experience in real estate, construction, or project-based environments.
• Strong understanding of project accounting, cost control, and IFRS.