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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Novotel Hotels - A Member of the Accor Network
We invite you to be a part of our esteemed hotel, which embodies a culture of responsible hospitality. As a Housekeeping Supervisor, you will play a vital role in maintaining our high standards of cleanliness and guest service.

Position Overview:
The Housekeeping Supervisor oversees the cleanliness and presentation of assigned areas of the hotel, ensuring guest satisfaction and operational excellence. You will supervise Room Attendants and Housemen, conduct inspections, and coordinate with various departments.

Key Responsibilities:
  • Supervise daily operations of assigned guestroom floors and public areas.
  • Conduct thorough inspections of rooms, ensuring adherence to brand standards.
  • Monitor Room Attendants and Housemen to maintain quality and efficiency.
  • Respond promptly to guest requests and preferences.
  • Train and support housekeeping staff in their duties and standards.
  • Maintain adequate stock levels of linen and cleaning supplies.
  • Report and follow up on maintenance issues.
  • Ensure proper care of equipment and supplies.
  • Coordinate with Front Office and Engineering for room operations.
  • Assist in staff scheduling and task assignments.

Qualifications:
To be successful in this role, you should have:
  • 2-3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory role.
  • Strong knowledge of housekeeping procedures and hygiene standards.
  • Excellent communication and interpersonal skills.
  • Proficiency in housekeeping software and basic Microsoft Office.
  • High attention to detail and strong organizational skills.
  • Fluency in English; additional languages are a plus.

Requirements

  • Requires 2-5 Years experience

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Rotana Hotels

Full-time
Join Rotana Hotels as a Housekeeping Supervisor!
We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities:
  • Supervise the team of Housekeeping Attendants towards achieving operational objectives.
  • Ensure that the standards of cleanliness and maintenance of the hotel meet specified requirements.
  • Prepare Housekeeping Attendants job assignments.
  • Issue keys and supplies to Housekeeping Attendants.
  • Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.
  • Attend daily meetings and receive special instructions.
  • Receive check-outs before reporting them as vacant.
  • Inspect areas cleaned using checklist to ensure that cleaning is adequate and supplies in rooms are as per standard.
  • Fill out report and hand over found articles to the lost and found department.
  • Train and assist Housekeeping Attendants and advise Superior about their performance.
  • Assist with inventory and ensure proper handling and maintenance of housekeeping machines and equipment.

Qualifications:
You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experience within the Housekeeping Department of a hotel.

Skills Required:
  • Good command of written and spoken English communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Computer literacy and previous experience with Opera are advantageous.
  • Understanding of hotel operations and effective communication skills.
  • Ability to work well under pressure in a fast-paced environment.

If you are interested in joining Rotana, we encourage you to apply and be part of our team!

breifcase2-5 years

locationMakkah

about 19 hours ago