Cleaning and Housekeeping Supervisor📣 Job Ad

Join Raffles Makkah Palace as a Housekeeping Supervisor
Unlock your potential with Accor, where discipline meets professionalism, and hospitality is at the core of our values. The Raffles Makkah Palace stands out with its exceptional service and Arab hospitality, offering breathtaking views of the Masjid Al Haram and luxurious accommodations.

Key Responsibilities:

• Deliver consistent, professional, friendly, and engaging service to guests.
• Supervise daily operations of housekeeping to ensure adherence to service standards.
• Manage guest concerns promptly and log any issues for proper follow-up.
• Participate in daily briefings and departmental meetings to discuss priorities and updates.
• Ensure room attendants understand daily tasks and priorities specific to their sections.
• Report maintenance needs and ensure compliance with safety and sanitation policies.
• Fulfill other duties as assigned to maintain the overall quality of service.

Qualifications:

• Proficiency in English (verbal and written).
• High school diploma or equivalent is preferred.
• A minimum of 1 year experience in a supervisory role within a hotel housekeeping environment.
• Strong training and organizational skills with a meticulous eye for detail.
• Ability to communicate effectively and evaluate actions within stressful situations.
• Physical capability to stand, walk, and occasionally lift items up to 30 lbs.

Why Work for Accor?
At Accor, we offer much more than just jobs. Our commitment to diversity and inclusion creates an environment where every chapter of your story is yours to write. We support your growth and learning every day. Explore your opportunities within Accor and discover the life that awaits you.

Join Raffles Hotels & Resorts as a Housekeeping Supervisor!
Raffles Makkah Palace is renowned for its exceptional standards of hospitality, and we are seeking a dedicated Housekeeping Supervisor to uphold our values and service excellence.

Job Responsibilities:

• Deliver professional and friendly service to guests.
• Lead the daily operations of the housekeeping department ensuring adherence to service standards.
• Address and resolve guest concerns promptly.
• Participate actively in daily briefings and departmental meetings.
• Keep Room Attendants informed of daily priorities.
• Follow departmental policies and procedures.
• Report maintenance issues as necessary.
• Adhere to all safety and sanitation policies.
• Perform other duties as assigned.

Qualifications:

• Proficient in English (both verbal and written).
• High school diploma or equivalent preferred.
• Minimum 1 year of supervisory experience in hotel housekeeping.
• Strong training and organizational skills.
• Experience with Hotel Property Management System, Micros-Fidelio is desirable.
• Detail-oriented with strong communication skills.
• Able to work efficiently under pressure.

Physical Requirements:

• Frequent standing and walking.
• Occasional lifting and carrying up to 30 lbs.
• Ability to kneel, push, pull, and lift as needed.
• Climbing ladders, stairs, and ramps may be required.