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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Alcon as a Customer Service Manager!
Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. In this role, you will play a key part in delivering exceptional customer experiences by leading our local Customer Operations teams and supporting Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.

Responsibilities:
  • Lead and coach Customer Operations teams across Surgical and Vision Care.
  • Oversee end‑to‑end processes including pre‑order, order/delivery, and returns.
  • Collaborate closely with regional and local stakeholders to monitor service performance and KPIs.
  • Drive continuous improvement, automation, and compliance initiatives for high service levels.
  • Manage distributor relationships and customer satisfaction.
Qualifications:
  • University degree or equivalent business experience.
  • 3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain.
  • Strong people management skills within a matrix organization.
  • Experience driving change and leading cross‑functional projects.
  • Fluency in English and local languages.
  • Strong SAP (OTI modules) and financial cost analysis skills.
Why Alcon?
At Alcon, you will thrive by putting customers first, challenging the status quo, and leading with purpose. Join our team to foster innovation, maintain high standards of quality, and build strong relationships.

Requirements

  • Requires 2-5 Years experience

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