Customer Services Specialist📣 Job Ad

Join Cenomi Centers as a Customer Service Representative!
We are seeking motivated and customer-focused individuals to join our team through the Tamheer Program. In this role, you will be the first point of contact for visitors at CENOMI Centers malls located in Riyadh, Jeddah, and Makkah, ensuring an exceptional guest experience and providing support with inquiries, services, and mall information.

Key Responsibilities:

• Assist visitors with inquiries and provide information about mall services.
• Ensure a welcoming and positive guest experience.
• Work collaboratively with team members to meet customer needs.
• Adapt to a fast-paced mall environment and assist in various mall operations.

Requirements:

• Must be eligible for the Tamheer Program.
• Bachelor’s degree or Diploma in any related field.
• Strong communication and interpersonal skills.
• Positive attitude, teamwork, and willingness to learn.

About Cenomi Centers:
Cenomi Centers is Saudi Arabia’s largest and leading owner, operator, and developer of contemporary lifestyle centers, bringing together over 109 million visitors every year to discover a full range of international, regional, and local brands.

About the Role
The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities

• Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
• Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
• Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
• Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
• Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
• Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
• Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
• Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
• Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
• Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements

• Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
• Advanced proficiency in Microsoft Excel for reports analysis and creation.
• Strong skills in Microsoft PowerPoint for engaging professional presentations.
• Exceptional verbal and written communication skills.
• Ability to build and manage customer relationships effectively.
• Capability to work independently while promoting a collaborative atmosphere.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Comprehensive knowledge of customer service best practices.

About the Role:
The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:

• Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
• Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
• Direct customers towards the organization's services that meet their requests and needs.
• Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
• Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
• Develop and present visually impactful PowerPoint presentations for internal teams and customers.
• Collaborate effectively with team members to refine customer service protocols.
• Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
• Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
• Gather and analyze insights from customer experiences to identify trends for service improvement.

Requirements:

• Minimum 5-7 years of experience in customer service or client-facing roles.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Proven track record in managing customer relationships.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• High adaptability and resourcefulness in unforeseen challenges.
• Cultural sensitivity and adaptability in communication.

About the Company:
Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.