Receptionist📣 Job Ad

Join Our Team as a Receptionist!
At Hilton, we pride ourselves on providing exceptional hospitality experiences to our guests. As a Receptionist, you will play a crucial role in creating a positive first impression and ensuring a seamless experience from check-in to check-out.

Your Responsibilities:

• Provide outstanding reception services, ensuring an efficient and warm welcome for guests.
• Handle guest queries promptly and efficiently.
• Manage check-in/check-out processes and complete necessary audit procedures.
• Keep Front Office Manager and Reception Supervisors informed regarding guest feedback.
• Demonstrate excellent customer service at all times.
• Participate in training sessions to enhance skills and assist in team development.
• Be knowledgeable about hotel rooms, rates, promotions, and other key information.
• Utilize upselling techniques to maximize room occupancy and promote hotel services.
• Follow appropriate procedures regarding payments and financial transactions.
• Adhere to hotel security and health regulations.
• Support other departments as required.

What We Are Looking For:

• Prior experience in customer service is preferred.
• Completion of high school certificate or equivalent.
• Positive attitude with effective communication skills.
• Commitment to high customer service standards.
• Excellent grooming and presentation standards.
• Able to work independently and as part of a team.
• Competent IT skills.

Advantageous Skills:

• Experience with cash handling.

About Hilton:
Hilton is a leading global hospitality company, providing exceptional experiences for travelers for nearly a century. We are dedicated to fostering a welcoming environment and exceptional team culture. Join us to be part of our mission to deliver warmth and hospitality across the globe!

Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives while delivering exceptional healthcare services. We are seeking a passionate and dedicated Receptionist to join our team.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experience, including their treatment and overall stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Communicate with patients to determine their needs and identify a path toward treatment and progress.
• Empathize with patient concerns and help replace anxiety with peace of mind.
• Resolve patient complaints, working with relevant departments to address issues promptly.
• Correspond with care providers to familiarize them with individual patient needs and preferences.
• Implement patient-focused programs and supervise training programs for healthcare staff.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, call center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for understanding and addressing emotional needs.
• Excellent verbal and written communication skills with patients and healthcare staff.
• Proficiency in conflict resolution and problem-solving skills.
• Exceptional customer service skills.

Job Summary:
The Receptionist serves as the first point of contact for visitors and clients, ensuring a professional and welcoming environment while supporting daily office and floor operations.

Key Responsibilities:

• Welcome and assist visitors in a professional and friendly manner
• Manage meeting room bookings and coordinate appointments
• Maintain a clean, organized, and presentable reception area
• Manage office activities to ensure smooth daily operations
• Oversee floor operations to maintain an efficient and well-organized workplace
• Provide administrative support such as filing and data entry

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in a similar role is preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Good command of English (spoken and written)

Core Skills:

• Customer Service Excellence
• Time Management
• Attention to Detail
• Problem Solving