Receptionist📣 Job Ad
in My Clinic Ksa
20 days ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives while delivering exceptional healthcare services. We are seeking a passionate and dedicated Receptionist to join our team.
Primary Responsibilities:
Education / Professional Qualifications:
Experts & Skills:
Primary Responsibilities:
- Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
- Handle all aspects of patient experience, including their treatment and overall stay at My Clinic’s facility.
- Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
- Communicate with patients to determine their needs and identify a path toward treatment and progress.
- Empathize with patient concerns and help replace anxiety with peace of mind.
- Resolve patient complaints, working with relevant departments to address issues promptly.
- Correspond with care providers to familiarize them with individual patient needs and preferences.
- Implement patient-focused programs and supervise training programs for healthcare staff.
- Generate and deliver reports on patient progress and overall status.
- Perform other professional duties as assigned.
Education / Professional Qualifications:
- Bachelor’s degree.
- Experience in customer service, contact center, call center, or customer care position.
Experts & Skills:
- Excellent command of oral and written English and Arabic.
- Proficient with Microsoft Office Suite.
- Strong empathy and compassion for understanding and addressing emotional needs.
- Excellent verbal and written communication skills with patients and healthcare staff.
- Proficiency in conflict resolution and problem-solving skills.
- Exceptional customer service skills.
Requirements
- Requires 2-5 Years experience
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