Receptionist📣 Job Ad

Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives while delivering exceptional healthcare services. We are seeking a passionate and dedicated Receptionist to join our team.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experience, including their treatment and overall stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Communicate with patients to determine their needs and identify a path toward treatment and progress.
• Empathize with patient concerns and help replace anxiety with peace of mind.
• Resolve patient complaints, working with relevant departments to address issues promptly.
• Correspond with care providers to familiarize them with individual patient needs and preferences.
• Implement patient-focused programs and supervise training programs for healthcare staff.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, call center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for understanding and addressing emotional needs.
• Excellent verbal and written communication skills with patients and healthcare staff.
• Proficiency in conflict resolution and problem-solving skills.
• Exceptional customer service skills.

Job Summary:
The Receptionist serves as the first point of contact for visitors and clients, ensuring a professional and welcoming environment while supporting daily office and floor operations.

Key Responsibilities:

• Welcome and assist visitors in a professional and friendly manner
• Manage meeting room bookings and coordinate appointments
• Maintain a clean, organized, and presentable reception area
• Manage office activities to ensure smooth daily operations
• Oversee floor operations to maintain an efficient and well-organized workplace
• Provide administrative support such as filing and data entry

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in a similar role is preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Good command of English (spoken and written)

Core Skills:

• Customer Service Excellence
• Time Management
• Attention to Detail
• Problem Solving

Join the Mövenpick Hotels & Resorts Team!
We are seeking a dedicated and enthusiastic Receptionist to ensure smooth and efficient operations at the Front Desk. You will play a key role in providing exceptional service to all hotel guests and visitors.

Job Purpose:
This position is responsible for delivering optimum service, ensuring that all hotel guests feel welcomed and valued.

Primary Responsibilities:

• Assist guests with check-in and check-out procedures, and perform other cashiering duties.
• Prepare for guest arrivals by reviewing arrival lists and updating systems as necessary.
• Welcome guests upon arrival and provide them with room keys as per departmental standards.
• Ensure that loyal and repeat guests receive special recognition and benefits.
• Liaise with other departments to meet guest needs effectively.
• Handle guest complaints and maintain confidentiality.
• Stay informed about hotel services and safety procedures.

Qualifications:

• Diploma in Tourism or Hospitality Management.
• Minimum of 1 year of relevant experience.
• Excellent proficiency in English and a valid language certification in one of the specified languages (Turkish, French, Japanese, Chinese, Spanish, Indonesian, Malaysian, or Urdu).

Additional Information:

• Strong communication and customer service skills.
• Self-motivated and energetic.
• Professional grooming and high standards of personal appearance.

This position is strictly for Saudi Nationals. Interested candidates meeting these requirements are encouraged to apply with their updated CV and language certification copies. Join us in creating memorable experiences for our guests!