Reservations Agent📣 Job Ad

Join Our Dynamic Team as a Reservations Agent!
At Rotana Hotels, we are on the lookout for passionate and dynamic individuals who excel in delivering exceptional customer service. If you have a keen sense for providing creative solutions and a dedication to guest satisfaction, this role is for you.

Role Overview:
As a Reservations Agent, you will play a crucial role in managing all guest room reservations, ensuring a smooth and efficient service delivery process. Your key responsibilities will include:

• Processing and confirming guestroom reservations via phone, letter, or fax.
• Inputting all reservations into the system while maintaining accurate records.
• Handling inquiries, complaints, and requests related to reservations.
• Staying updated with hotel promotions and procedures.
• Demonstrating thorough product knowledge and understanding of rate structures.
• Maintaining organizational systems for correspondence and reports for the Reservations Manager.
• Promoting effective public relations to maximize business potential.
• Ensuring accuracy of room status and responding to incoming communication according to Rotana standards.
• Coordinating visa requests for hotel guests and identifying upselling opportunities.

Qualifications:
To succeed in this role, you should possess:

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Proficiency in computer usage and excellent communication skills.
• Fluency in English, with additional language skills considered a plus.

Candidate Profile:
The ideal candidate will be customer-focused with a proactive personality, exhibiting a courteous and approachable demeanor. You will need to work effectively in a structured environment while building strong relationships with both internal and external customers. Key competencies include teamwork, accountability, adaptability, and a commitment to customer service excellence.