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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Hilton as a Cluster Reservations Agent!
As a Cluster Reservations Agent, you will be the main contact for room reservations at our hotel, delivering excellent service that influences guest decisions. Your role is pivotal in ensuring that every customer's reservation experience is seamless and professional.

Your Responsibilities:
  • Convert inquiries into contracted business efficiently.
  • Respond positively to sales inquiries to develop future sales leads.
  • Ensure all reservations are completed accurately and meet guest expectations.
  • Provide prompt and efficient service while adhering to Hilton's brand standards.

What We Seek:
You should demonstrate a passion for delivering great customer service and possess excellent communication and organizational skills. An intermediate level of computer proficiency is required. Previous experience in a reservations environment will be beneficial.

About Hilton:
Hilton is a leading global hospitality company with a legacy of providing exceptional guest experiences across multiple countries. Our vision aims to fill the earth with the light and warmth of hospitality, making our team members an integral part of our success.

Requirements

  • Requires 2-5 Years experience

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  • Responding positively to sales inquiries to develop future leads.
  • Responding to customers in a highly professional manner.
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It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

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