Reservations Agent📣 Job Ad

Join Jumeirah as a Reservations Agent!
Jumeirah is a global leader in luxury hospitality, recognized for creating extraordinary experiences for discerning travelers. We are currently seeking a dedicated Reservations Agent to be a vital part of our Reservations Department at the esteemed Jumeirah Jabal Omar Hotel, located in the heart of Makkah, just minutes from Masjid Al Haram.

Key Responsibilities:

• Respond promptly to emails within 24 hours, prioritizing urgent queries.
• Answer phone calls within three rings while adhering to IFH & LQA standards.
• Gather essential guest details during the booking process and ensure they are accurately recorded in the Opera system.
• Maintain professional etiquette in email and telephone communications.
• Thoroughly read reservation correspondence for special requests and ensure appropriate departments are informed.
• Communicate last-minute reservation changes to relevant departments.

Qualifications:

• Strong skills in clear and courteous communication, both written and verbal.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in MS Office applications.

Benefits:
We offer a competitive salary, comprehensive health care, generous food and beverage benefits, and discounted rates at our global properties, making this opportunity attractive for high performers aspiring to advance their career within a prestigious hospitality brand.

Join the Hilton Team as a Reservations Agent!

As a Reservations Agent for Hilton, you will be the main contact for room reservations, responsible for delivering an exceptional service that influences guests’ decisions to stay at our property. You will work as the first line of inquiry, ensuring excellent customer service and facilitating guest needs.

Your Responsibilities:

• Convert inquiries into booked reservations quickly.
• Respond proactively to sales inquiries and develop future sales leads.
• Maintain professionalism in all customer interactions.
• Ensure accurate reservations in line with guest expectations.
• Provide promptly efficient service while adhering to Hilton’s brand standards.

What We Are Looking For:
We seek individuals who demonstrate a passion for great customer service and possess strong communication skills. Ideal candidates should have:

• A professional telephone manner.
• Outstanding organizational and administration skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Prior experience in a Reservations environment.
• Tertiary qualifications or related college degree.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. Join us to be part of a team that strives to fill the earth with the light and warmth of hospitality.

Join Hilton as a Cluster Reservation Agent

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton and play a crucial role in influencing guests' decisions to stay at our properties. Your primary responsibility will be to deliver excellent customer service while managing inquiries effectively and efficiently.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to generate future sales leads.
• Identify potential sales leads as needed.
• Ensure all reservations are accurately completed to meet guests' expectations.
• Maintain prompt service while adhering to Hilton's brand standards.

Requirements:
We are looking for candidates who demonstrate a passion for customer service, possess strong communication skills, and excel in administration and organizational tasks. Familiarity with reservation systems is an advantage. A tertiary qualification or collegiate-level degree is preferred.

About Hilton:
Hilton offers world-class hospitality spanning luxurious hotels, resorts, and extended-stay suites, dedicated to providing exceptional guest experiences. Become part of our tradition of hospitality excellence!