Reservations Agent📣 Job Ad

Join Jumeirah as a Reservations Agent!
Jumeirah is a global leader in luxury hospitality, recognized for creating extraordinary experiences for discerning travelers. We are currently seeking a dedicated Reservations Agent to be a vital part of our Reservations Department at the esteemed Jumeirah Jabal Omar Hotel, located in the heart of Makkah, just minutes from Masjid Al Haram.

Key Responsibilities:

• Respond promptly to emails within 24 hours, prioritizing urgent queries.
• Answer phone calls within three rings while adhering to IFH & LQA standards.
• Gather essential guest details during the booking process and ensure they are accurately recorded in the Opera system.
• Maintain professional etiquette in email and telephone communications.
• Thoroughly read reservation correspondence for special requests and ensure appropriate departments are informed.
• Communicate last-minute reservation changes to relevant departments.

Qualifications:

• Strong skills in clear and courteous communication, both written and verbal.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in MS Office applications.

Benefits:
We offer a competitive salary, comprehensive health care, generous food and beverage benefits, and discounted rates at our global properties, making this opportunity attractive for high performers aspiring to advance their career within a prestigious hospitality brand.

Join Hilton as a Cluster Reservations Agent!
In this role, you will be the main contact for room reservations at the hotel, ensuring excellent service and influencing guests’ decision to stay. As a Cluster Reservations Agent, you will:

• Convert inquiries into contracted business
• Respond positively to sales inquiries
• Identify and develop future sales leads
• Provide efficient and professional service according to the hotel’s brand standards

What we are looking for:
A passion for delivering great customer service and a highly professional telephone manner are critical. You should have outstanding administration and organizational skills, along with intermediate computer proficiency. Previous experience in a reservations environment and tertiary qualifications are advantageous.
Experience the leading global hospitality company that values its team members and offers remarkable guest experiences.
Location: Hilton Suites Makkah
Schedule: Full-time.

Join Our Team as a Reservations Agent at Hilton!
As a Reservations Agent, you will be the main touchpoint for guests seeking room reservations at Hilton. Your role is crucial in providing exceptional service and influencing guests' decisions to choose our property.

Key Responsibilities:

• Convert inquiries into confirmed reservations swiftly.
• Provide positive responses to sales inquiries to generate future sales leads.
• Maintain professionalism in all customer interactions and ensure accurate bookings.
• Deliver prompt service while adhering to Hilton's brand standards.

What We Look For:
To succeed in this role, you should demonstrate:

• A passion for outstanding customer service.
• Professional telephone demeanor and excellent communication skills.
• Strong organizational and administrative capabilities.
• Intermediate computer proficiency.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Tertiary qualifications or equivalent educational background.

About Hilton:
Hilton is a renowned global hospitality leader known for delivering top-notch accommodations and experiences for travelers. With over a century of excellence, we are committed to creating remarkable experiences for our guests and fostering a vibrant team culture.