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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

  • Manage guest registration and check-out processes efficiently and courteously.
  • Handle cashiering duties and foreign exchange transactions accurately.
  • Provide assistance for guest queries and requests, ensuring prompt resolution.
  • Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
  • Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
  • Welcome guests warmly as they approach the reception desk.
  • Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
  • Assist guests in completing registration forms, verifying that all essential details are included.
  • Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

  • A minimum of 1 year of working experience in a hotel environment.
  • Fluency in both written and spoken English, in addition to the Arabic language.
  • A pleasant, friendly, and cheerful attitude.
  • This position is open to Saudi Nationals only.

Required Skills

  • Guest Registration
  • Guest Check-out
  • Cashiering
  • Foreign Exchange
  • Assistance with Guest Queries/Requests
  • Stock Management
  • Document Preparation
  • Guest Welcome
  • OPMS Records Management
  • Guest History Management
  • Specialized Instructions Management
  • Registration Form Assistance
  • Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

Requirements

  • For Saudis Only
  • No experience required

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