Telephone Communication Clerk📣 Job Ad

Join M Hotel Al Dana Makkah as a Telephone Operator!
As a Telephone Operator, you will be the first point of contact for our guests, providing a professional and customer-focused response. Your role is essential in creating memorable experiences during their stay.

Key Responsibilities:

• Receive Guest calls warmly and professionally.
• Communicate effectively with relevant departments to ensure seamless service.
• Address queries politely, consistently exceeding expectations.
• Greet guests by name during calls, adhering to our standards.
• Maintain updated knowledge of hotel services and local offerings.
• Utilize the Opera Guest profile system to enhance guest interactions.
• Manage long-distance call vouchers and maintain accurate call records.
• Ensure prompt and efficient guest wake-up calls.
• Operate the switchboard efficiently for internal and external calls.
• Take messages for guests and management as per standards.
• Comply with environmental, health, and safety standards.

About M Hotel Al Dana Makkah:
M Hotel Al Dana Makkah is a four-star hotel located in Makkah, offering an ideal base for both leisure and business travelers. With a contemporary design featuring 611 spacious rooms, the hotel provides exemplary comfort and convenience, along with various dining options, 24-hour room service, and free WiFi.
Join us and be a part of an exceptional hospitality experience!