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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Waiter at Accor!

At Accor, we are committed to fostering a diverse and inclusive workforce. Our Tamayyaz program is designed specifically for Saudi Nationals, empowering local talents to gain essential skills and knowledge in the hospitality field through a blend of classroom learning and on-the-job training.

Job Responsibilities:
  • Participate in regular training sessions covering guest care, product knowledge, grooming standards, and up-selling techniques.
  • Follow instructions from supervisors regarding cleaning tasks, equipment polishing, table setting, and inventory management.
  • Engage directly with guests by presenting menus, assisting with recommendations, taking orders, and processing payments.
  • Maintain high standards of appearance and grooming while on duty.
  • Welcome guests upon arrival and ensure their seating with the assistance of the hostess.
  • Keep the entrance area attended at all times.
  • Foster a professional and friendly relationship with patrons to ensure their experience is exceptional.
  • Familiarize yourself with menus, promotions, and relevant outlet information.
  • Report any cleanliness or maintenance issues to the immediate supervisor.
  • Address guest complaints as instructed, or escalate to the supervisor when necessary.
  • Prepare for service by organizing mise-en-place according to daily requirements.
  • Report equipment issues to maintenance and submit requests as needed.
  • Contribute to team communication by participating in regular departmental briefings.
  • Exhibit polite and courteous behavior towards guests and colleagues.
  • Adhere to high personal hygiene standards and keep side stations organized.
  • Anticipate customer needs and assist in various hotel areas as required.
  • Follow internal policies and safety procedures diligently.

Qualifications:
  • Open to Saudi Nationals only.
  • No prior work experience is required, although candidates with up to 6 months of relevant experience are welcome to apply.
  • Basic English language skills are essential.
  • A strong passion for the hospitality industry is important.
  • Exceptional interpersonal and communication skills are a must.
  • A team player willing to assist colleagues proactively.
  • Flexibility to work according to departmental needs.
  • Ability to maintain calm and courteous service in all situations.

Requirements

  • For Saudis Only
  • No experience required

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Join Our Team as a Waiter / Waitress!
We are currently seeking dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers. As a Waiter / Waitress at Rotana Hotels, you will play a crucial role in providing exceptional service and ensuring that our guests have a memorable dining experience.

Your Responsibilities include:
  • Performing all necessary tasks to service food and beverage according to the hotel's performance standards.
  • Greeting and seating customers, serving them with professionalism and a personalized touch.
  • Acquiring in-depth knowledge of the menu to offer assistance and advice to guests.
  • Monitoring the quality of food and beverages served consistently.
  • Maintaining good customer relations and addressing any complaints or queries.
  • Upholding hygiene and cleanliness standards in the outlet and maintaining service equipment.
  • Preparing for service before, during, and after shifts (mis-en-place and mis-en-scene).
  • Minimizing wastage, breakage, and spoilage.
  • Utilizing upselling techniques to enhance guest satisfaction and increase revenue.

Qualifications:
You should ideally possess a diploma or degree in hospitality or vocational training in food & beverage, along with previous experience as a Waiter / Waitress in a high-volume restaurant. Proficiency in English and strong guest service and interpersonal skills are essential.

Key Competencies:
  • Adaptability
  • Customer Focus
  • Recognizing Differences
  • Taking Responsibility
  • Teamwork
  • Understanding the Job

If you are interested in joining Rotana Hotels, please apply through our careers page.

breifcase2-5 years

locationMakkah

2 days ago