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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Reservation Agent!
At Rayhaan Hotels & Resorts, we pride ourselves on offering luxurious accommodations that respect and reflect our guests' values. As a Reservation Agent, you will play a key role in ensuring a seamless and enjoyable experience for our guests.

Responsibilities:
  • Answer phone inquiries within 3 rings using the company-approved greeting and handling reservations scripts.
  • Process reservations accurately within our property management system.
  • Follow up on reservation confirmations, modifications, and cancellations while ensuring compliance with standard operating procedures.
  • Maintain accurate records of all interactions and reservation requests.
  • Stay informed of hotel facilities and promotions to assist guests effectively.
  • Participate in training programs focusing on up-selling and cross-selling to increase hotel revenue.
  • Comply with all health, safety, and environmental policies.

Skills Desired:
  • Strong communication and customer service skills.
  • Attention to detail with the ability to manage multiple tasks.
  • Knowledge of hotel operations and reservation systems.
  • Willingness to learn and adapt in a dynamic environment.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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