Business Analyst📣 Job Ad

Join Our Team as a Business Analyst - Research and Insights!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

About the Job:
We are seeking a dynamic Business Analyst to join our Research and Insights team. The ideal candidate will support the design and analysis of CX and EX journeys, gather and analyze data, support the design of journey improvements, contributing to overall project documentation, and participating in workshops. This role demands a results-driven mindset, problem solving skills and high accountability. The candidate must excel in communication and project management, and embody our company culture.

Your Main Duties Will Include:

• Data Gathering & Analysis: Collect and analyze data related to employee experiences and feedback, using analytical tools to identify trends and insights.
• EX/CX Journey Mapping: Assist in the design and continuous refinement of employee journey maps to improve the overall employee experience.
• Reporting & Presentations: Prepare detailed reports, presentations, and insights for key stakeholders, ensuring clarity and actionable recommendations.
• Collaboration & Knowledge Sharing: Collaborate closely with team members to achieve project goals, share knowledge, and contribute to the development of the team's intellectual assets.
• Accountability: Commit to project deadlines and deliver work with minimal need for revisions, while ensuring expected outcomes are communicated effectively to the engagement manager.
• Internal Contributions: Contribute to internal research, thought leadership, and the development of intellectual property within the EX/CX domain.
• Business Development: Support the development of proposals and sales presentations under the guidance of senior team members.

What We Expect From You:

• Excellent verbal and written communication skills in both Arabic and English.
• Experience in data analysis, preferably in Employee Experience or Human Resources.
• Proficiency in data analysis tools and software.
• Strong analytical skills and the ability to creatively solve complex problems.
• Bachelor’s degree in engineering, business administration or a related field.

What You Can Expect From Us:

• Exceptional trust based culture that fosters inclusion, creativity, and innovation.
• Collaboration with a passionate and high-performing team.
• Exposure to a global brand known for its commitment to excellence.
• A comprehensive focus on flexibility, wellness, and result orientation.
• Equal opportunities for growth and development.

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management!

Join Müller's Solutions as a ServiceNow Business Analyst!
We are looking for a passionate professional who will play a vital role in our team by acting as a crucial link between business stakeholders and our technical team. Your contributions will ensure that our ServiceNow solutions effectively cater to business needs and enhance operational excellence.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
• Conduct process analysis and mapping to pinpoint opportunities for improvement within ServiceNow.
• Translate business requirements into functional specifications for the technical team.
• Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
• Assist in developing test cases and conduct user acceptance testing (UAT) to validate solutions.
• Provide support and training to users to enhance their understanding of ServiceNow functionalities.
• Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
• Strong understanding of ServiceNow functionality and its applications within business processes.
• Excellent analytical skills with a focus on identifying and addressing business needs.
• Proficient with process mapping tools and techniques.
• Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Why Join Us:
Opportunity to work with a talented and passionate team, alongside a competitive salary and benefits package. Engage in exciting projects within an innovative work environment.

Join Technology Track as a Senior Business Analyst!
Technology Track (TechTrack) is a fast-growing professional ICT services company in the Middle East, specializing in enabling successful digital transformation for businesses. Our goal is to leverage disruptive technologies to create innovative customer experiences and optimize costs while providing competitive advantages.

Role Overview:
This is a full-time, on-site position based in Riyadh, Saudi Arabia. As a Senior Business Analyst, you will analyze business processes, gather requirements, and develop insights to assist in strategic decision-making. Your collaboration with stakeholders across departments will be vital. Key responsibilities include:

• Documenting functional and technical requirements.
• Identifying opportunities for process improvement and innovation.
• Ensuring that business objectives are achieved efficiently.

Qualifications:
The ideal candidate will possess:

• Strong analytical skills to examine data and provide actionable insights.
• Proficiency in business analysis and developing business requirements.
• Expertise in evaluating and optimizing business processes.
• Excellent communication skills for effective collaboration.
• Experience in change management and project documentation is an advantage.
• Proven ability to work within cross-functional teams and manage multiple priorities.
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 5 years of experience in a Business Analyst role.