Call Center Agent

We are looking for a customer service representative to join our call center team, where you will be responsible for responding to customer inquiries over the phone and providing appropriate solutions to their problems and requests. Responsibilities include documenting calls in the system, following up on customer cases, transferring complex calls to the relevant departments, and working to achieve high levels of customer satisfaction. The ideal candidate should have excellent communication skills, the ability to handle work pressure, proficiency in using computers and electronic systems, and commitment to the required quality standards.

Join Our Team as a Call Center Specialist
At NOYA Clinics, we pride ourselves on delivering exceptional personal care services that enhance the natural beauty of our clients. As a Call Center Specialist, you will play a vital role in ensuring our clients receive the highest level of customer service.

Key Responsibilities:

• Handle incoming and outgoing calls, emails, and chats professionally.
• Respond to customer inquiries and resolve issues promptly.
• Record, update, and maintain customer information in the system.
• Escalate complex cases to the appropriate department when necessary.
• Follow communication scripts, policies, and procedures.
• Meet performance targets in response time and customer satisfaction.
• Maintain confidentiality of customer information and adhere to company standards.
• Provide feedback and suggest improvements to enhance service quality.

Qualifications & Skills:

• Diploma or Bachelor’s degree (preferred).
• Previous experience in a call center or customer service role is advantageous.
• Excellent communication skills in English, both spoken and written.
• Strong problem-solving and interpersonal skills.
• Ability to work under pressure and handle difficult situations.
• Basic computer skills and familiarity with CRM systems.
• Team player with a customer-focused attitude.

Working Conditions:

• Ability to work shifts if required.
• Office-based or contact center environment.

Customer service and coordination of bookings and appointments required for clients and follow-up of service employees to complete them and solve the difficulties they face.