Call Center Agent

Main Tasks:

1. Answering Phone Calls:

   • Receive all internal and external calls in a professional and courteous manner.

   • Transfer calls to the relevant departments or individuals quickly and accurately.

   • Record messages when the requested person is unavailable and relay them.

2. Guest Services:

   • Respond to guest inquiries regarding services, prices, and promotions.

   • Handle special requests (such as cleaning, maintenance, room service requests).

   • Follow up on requests with the relevant departments to ensure prompt execution.

3. Reception and Phone Reservations:

   • Receive new booking calls or modifications and cancellations.

   • Ensure accurate entry of booking data into the reservation system (Opera or any used system).

4. Coordination Between Departments:

   • Continuous communication with different departments (reception, housekeeping, maintenance, food and beverages) to meet guest requests.

   • Follow up on requests until execution is confirmed and satisfaction is achieved.

5. Handling Complaints:

   • Receive complaints or comments from guests and address them calmly and professionally.

   • Escalate unresolved cases to the supervisor or on-duty manager.

6. Wake-up Call Service:

   • Record and execute wake-up calls at the scheduled time accurately.

7. Documentation and Reports:

   • Record calls and requests in daily logs or the electronic system.

   • Prepare the end-of-shift report including notes and outstanding requests.

8. Commitment to Quality Standards:

   • Adhere to the hotel brand standards in response style, courtesy, and use of standardized welcoming phrases.

   • Maintain complete confidentiality of guest information.

Tuhur Care announces a job vacancy for the position of: Customer Service and Marketing Employee (Call Center). Job Description: Working within a specialized women's team to receive calls and market the company's services, communicate with clients to coordinate nursing visits and home medical services, and provide support in a professional manner. Requirements: • Previous experience in call center customer service (preferably in home healthcare or the health sector). • Proficiency in using computers and social media programs. • High skills in communication, persuasion, and marketing. • The work environment is female. 📧 To apply: i@****************

Customer service representative (call center) is required to work in the call center and respond to customer inquiries in a professional and effective manner. The role includes recording complaints, solving problems, and providing assistance to customers while adhering to quality standards and achieving the required performance indicators. The ideal candidate has excellent communication skills, the ability to handle work pressure, and proficiency in using computer programs.