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SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocation2nd Industrial City, Riyadh

Main Tasks:

  1. Answering Phone Calls:

    • Receive all internal and external calls in a professional and courteous manner.

    • Transfer calls to the relevant departments or individuals quickly and accurately.

    • Record messages when the requested person is unavailable and relay them.

  2. Guest Services:

    • Respond to guest inquiries regarding services, prices, and promotions.

    • Handle special requests (such as cleaning, maintenance, room service requests).

    • Follow up on requests with the relevant departments to ensure prompt execution.

  3. Reception and Phone Reservations:

    • Receive new booking calls or modifications and cancellations.

    • Ensure accurate entry of booking data into the reservation system (Opera or any used system).

  4. Coordination Between Departments:

    • Continuous communication with different departments (reception, housekeeping, maintenance, food and beverages) to meet guest requests.

    • Follow up on requests until execution is confirmed and satisfaction is achieved.

  5. Handling Complaints:

    • Receive complaints or comments from guests and address them calmly and professionally.

    • Escalate unresolved cases to the supervisor or on-duty manager.

  6. Wake-up Call Service:

    • Record and execute wake-up calls at the scheduled time accurately.

  7. Documentation and Reports:

    • Record calls and requests in daily logs or the electronic system.

    • Prepare the end-of-shift report including notes and outstanding requests.

  8. Commitment to Quality Standards:

    • Adhere to the hotel brand standards in response style, courtesy, and use of standardized welcoming phrases.

    • Maintain complete confidentiality of guest information.

Requirements

  • For Saudis Only
  • GOSI Registration Required
  • Requires 2-5 Years experience
  • Intermediate in English

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