Call Center Agent📣 Job Ad
in Bevatel
1 day ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
Join Bevatel as a Call Centre Agent!
Bevatel is a leading Saudi company specialized in delivering advanced cloud-based contact center systems and unified communication solutions. We are currently seeking a dedicated Call Centre Agent to join our dynamic team.
Key Responsibilities:
Requirements:
Working Conditions:
Skills & Competencies:
Bevatel is a leading Saudi company specialized in delivering advanced cloud-based contact center systems and unified communication solutions. We are currently seeking a dedicated Call Centre Agent to join our dynamic team.
Key Responsibilities:
- Answer incoming calls and make outbound calls as required.
- Handle customer inquiries, complaints, and requests efficiently.
- Provide accurate information about products, services, and company policies.
- Resolve issues and escalate complex cases to the appropriate department when needed.
- Maintain detailed and accurate records of customer interactions in the system.
- Follow call center scripts, procedures, and quality standards.
- Achieve individual and team performance targets (KPIs).
- Ensure customer satisfaction and maintain professional communication at all times.
Requirements:
- Bachelor’s degree is a plus.
- Previous experience in a call center or customer service role preferred.
- Strong communication and interpersonal skills.
- Perfect command of English; additional languages are a plus.
- Ability to work under pressure and handle difficult situations calmly.
- Basic computer skills and familiarity with CRM systems.
Working Conditions:
- Shift-based work (may include weekends or holidays).
- Office-based or remote work as applicable.
Skills & Competencies:
- Excellent verbal communication.
- Active listening skills.
- Problem-solving abilities.
- Time management and multitasking.
- Customer-focused attitude.
Requirements
- Requires 2-5 Years experience
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