Collection Officer📣 Job Ad

About the Collection Officer Role

AlJammaz Technologies is seeking a proactive and detail-oriented Collection Officer to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for managing daily collections activities, ensuring the timely recovery of outstanding balances, and maintaining accurate customer records. The Collection Officer will play a key role in supporting the company's cash flow and strengthening customer relationships, all while aligning with overarching business and finance objectives.

Key Responsibilities

• Follow up with customers on overdue payments to drive timely collections and minimize outstanding balances.
• Negotiate payment plans with customers in accordance with established company policies and procedures.
• Maintain accurate and up-to-date records of all collection activities and customer communications.
• Resolve billing and payment disputes effectively by coordinating with relevant internal teams.
• Reconcile customer accounts to ensure the accuracy of balances and identify any discrepancies.
• Collaborate closely with the Finance, Sales, and Call Center teams to enhance overall collection performance.
• Update and maintain AR aging reports, highlighting critical overdue accounts for management review.
• Ensure strict compliance with company policies and escalation procedures throughout the collection process.

Qualifications and Requirements

• A Bachelor's degree in Finance, Accounting, Business Administration, or a related field is required.
• A minimum of 2 to 3 years of experience in collections, accounts receivable (AR), or a similar finance-related role is necessary.
• Native Arabic speaker with good proficiency in English.

Required Skills and Proficiencies

• Strong communication and negotiation skills are essential for interacting with customers and resolving payment issues.
• Proficiency in ERP systems, with a preference for D365, and advanced knowledge of MS Excel for data analysis and reporting.
• Excellent follow-up and problem-solving abilities to address collection challenges effectively.
• A detail-oriented approach with a high level of accuracy in record-keeping and account reconciliation.
• A customer-focused attitude with a professional demeanor in all interactions.
• Proven ability to be a team player with a proactive mindset, contributing positively to departmental goals.

Work Location and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The ideal candidate will have 2-5 years of relevant experience in a collections or accounts receivable capacity.