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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationRiyadh
Join Proofpoint as a Senior Customer Success Account Manager!

At Proofpoint, a global leader in cybersecurity, we prioritize the security of how people, data, and AI agents connect across various platforms. Our mission is simple: to safeguard the digital world while empowering organizations to work securely. As a Senior Customer Success Account Manager, you will be part of a dynamic team that aims to maximize customer value and enhance their experience with our products and services.

Key Responsibilities:
  • Guide customers through their Proofpoint journey and act as a trusted advisor.
  • Create and manage Customer Success Plans that align with customer goals.
  • Conduct regular health checks to assess product adoption.
  • Advocate for customer needs and escalate issues as necessary.
  • Collaborate with cross-functional teams to ensure customer satisfaction.

Requirements:
  • Proven experience in customer success or a customer-facing role.
  • Strong understanding of email, networking, and enterprise security.
  • Excellent communication skills in both Arabic and English; additional languages are a plus.
  • Ability to work independently and adapt to a fast-paced environment.

If you are passionate about customer success and have a strong background in cybersecurity, we invite you to apply and join us in our mission to protect people and data.

Requirements

  • Requires 2-5 Years experience

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