Customer Service Representative

Job Title: Customer Service Specialist

Company Description: Vertexa is dedicated to providing innovative customer-centric solutions designed to create exceptional user experiences. We place customer satisfaction at the top of our priorities and focus on the continuous improvement of our services. Based in Riyadh, Vertexa believes in the values of collaboration, inclusivity, and excellence in delivering advanced services. Our mission is to empower businesses and individuals by providing high-quality support and solutions tailored to their needs.

Job Role Description: We are looking for an ambitious and distinguished Customer Service Specialist to join our team at the company headquarters in Riyadh. This role is a full-time position that requires daily attendance, where the employee will be the primary interface for serving our customers and responsible for managing inquiries, providing technical and administrative support via phone and email, and ensuring that all requests are handled efficiently and professionally to guarantee an unforgettable user experience.

Tasks and Responsibilities:

• Professionally and promptly manage and process daily customer inquiries.

• Provide direct support via phone calls and official correspondence.

• Work to enhance customer satisfaction by providing customized and effective solutions.

• Coordinate with the internal team to ensure complex issues are resolved as quickly as possible.

• Maintain the company's distinguished image by adhering to quality and excellence standards.

Qualifications and Requirements:

• Customer Service Skills: High ability to communicate and build positive relationships with customers.

• Languages: Full proficiency in both Arabic and English (speaking and writing).

• Communication Etiquette: Complete professionalism in telephone handling and effective listening skills.

• Problem Solving: Quick thinking and the ability to make sound decisions under pressure.

• Commitment: Ability to work full-time from the company headquarters in Riyadh.

• Experience: Preference will be given to candidates with previous experience in customer service or similar leadership roles.

Tasks:

• Responding to TikTok comments and chats
• Calling customers (abandoned carts) and encouraging them to order
• Contributing to increasing the conversion rate and boosting sales
• Ability to persuade and close sales
• Previous experience in customer service or sales is preferred

• Receiving customer inquiries via phone, email, or in-person.
• Providing accurate information about products or services.
• Recording customer complaints and following up until resolved.
• Supporting the customer service team in daily tasks.
• Updating customer data in the system.
• Coordinating with other departments to resolve customer issues.
• Adhering to company policies and service quality standards.