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SalarySalarySR 4,500 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Narjis, Riyadh
We are looking for an outstanding customer service representative to join the team and contribute to providing the best experience for customers by responding to their inquiries and solving their problems in a professional and swift manner. Responsible for dealing with customers via WhatsApp and email, recording data in the system, and following up on orders until completion, in addition to providing advice and guidance to customers regarding available products and services. We look forward to working with someone who has excellent communication skills, patience in dealing with customers, and the ability to work under pressure to ensure complete customer satisfaction.

Requirements

  • For Saudis Only
  • GOSI Registration Required
  • Requires 2-5 Years experience
  • Intermediate in English

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We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.

🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.

Job Responsibilities:

  • Welcoming clients and directing them to the appropriate services
  • Managing appointments (booking - modification - cancellation) via phone or in-person
  • Responding to client inquiries and providing accurate information about medical services
  • Following up on complaints and feedback and transferring them to the relevant authorities
  • Coordinating with medical and administrative teams to ensure smooth workflow
  • Updating client data and accurately using appointment systems and CRM
  • Adhering to privacy policies and patient rights and operational quality standards

Requirements:

  • High communication skills and professionalism in dealing
  • Proficiency in using computers and customer service systems
  • Ability to work under pressure and organize tasks
  • Previous experience in customer service or the medical sector is preferred
  • Availability and commitment to working hours

✨ Benefits:

  • Professional work environment
  • Career development opportunities
  • Incentives and rewards based on performance

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