Debt Collector📣 Job Ad

About HALA
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

About the Role
The Collection Senior Officer is responsible for contacting defaulters and overdue merchants to recover outstanding payments. This role involves making outbound calls, negotiating payment plans, and, when necessary, conducting on-site visits to ensure timely and effective debt recovery.

Key Responsibilities

• Contact merchants and clients with overdue accounts via phone, email, and other communication channels.
• Negotiate repayment terms and set up structured payment plans in line with company policies.
• Maintain accurate records of interactions, commitments, and follow-ups in the collection system.
• Escalate high-risk or non-cooperative cases to the appropriate internal teams or legal units.
• Conduct site visits to delinquent merchants when remote communication fails or as required by policy.
• Submit visit reports and recommendations for further actions.
• Ensure compliance with company policies, regulatory standards, and ethical practices in all collection activities.
• Provide regular updates to management on progress, challenges, and key recovery metrics.

Qualifications

• High school diploma or equivalent; a degree in Business Administration, Finance, or related field is a plus.
• Proven experience in collections, debt recovery, or customer service, preferably in a financial or retail environment.
• Strong negotiation, communication, and interpersonal skills.
• Ability to manage difficult conversations professionally and effectively.
• Willingness to travel locally for site visits when needed.
• Familiarity with collections systems or CRM tools is an advantage.
• Valid driver’s license (if travel is required).