Debt Collector📣 Job Ad

in Welcome

20 days ago

	Contract Type	Full-time
	Workplace type	Remote
	Location	Riyadh

About HALA
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

About the Role
The Collection Senior Officer is responsible for contacting defaulters and overdue merchants to recover outstanding payments. This role involves making outbound calls, negotiating payment plans, and, when necessary, conducting on-site visits to ensure timely and effective debt recovery.

Key Responsibilities

Contact merchants and clients with overdue accounts via phone, email, and other communication channels.
Negotiate repayment terms and set up structured payment plans in line with company policies.
Maintain accurate records of interactions, commitments, and follow-ups in the collection system.
Escalate high-risk or non-cooperative cases to the appropriate internal teams or legal units.
Conduct site visits to delinquent merchants when remote communication fails or as required by policy.
Submit visit reports and recommendations for further actions.
Ensure compliance with company policies, regulatory standards, and ethical practices in all collection activities.
Provide regular updates to management on progress, challenges, and key recovery metrics.

Qualifications

High school diploma or equivalent; a degree in Business Administration, Finance, or related field is a plus.
Proven experience in collections, debt recovery, or customer service, preferably in a financial or retail environment.
Strong negotiation, communication, and interpersonal skills.
Ability to manage difficult conversations professionally and effectively.
Willingness to travel locally for site visits when needed.
Familiarity with collections systems or CRM tools is an advantage.
Valid driver’s license (if travel is required).

Requirements

No experience required

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Join Our Finance Team as a Debt Collector!
At SmartPlus, we are seeking a motivated and organized Collector to be an integral part of our finance team. You will play a crucial role in managing accounts receivable, ensuring timely payments, and fostering positive relationships with our clients.

Key Responsibilities:

Follow up on due customer balances weekly to ensure timely payments.
Contact customers to remind them of overdue invoices and outstanding debts.
Resolve any issues related to customers’ Statements of Account.
Maintain detailed collection reports and update weekly on progress.
Investigate and analyze credit discrepancies, ensuring accurate records.
Use ERP systems to manage and track accounts and payments effectively.
Prepare and present regular collection reports to management.

Requirements:

Proven experience as a Collector or in a similar role.
Knowledge of billing procedures and collection techniques.
Familiarity with legal requirements related to debt collection practices.
Excellent communication and negotiation skills to maintain positive relationships.
Ability to work independently and manage multiple priorities effectively.
Strong proficiency in Excel for reporting and data analysis.
Experience working with ERP systems for account management and tracking.

0-1 years