Job Description – Collector (Private Sector)

Job Title

Debt Collector / Financial Collector

Job Objective

Follow up on the collection of financial amounts owed by clients and ensure payment is made on time, while maintaining a good relationship with clients and reducing the rate of delinquent debts.

Tasks and Responsibilities

• Communicate with clients via phone or email to follow up on financial dues.
• Prepare and follow up on account statements and outstanding invoices.
• Record collection operations and update client information in the system.
• Coordinate with the financial department regarding overdue amounts and payment plans.
• Follow up on checks and bank transfers and ensure their validity.
• Submit periodic reports on the status of collections and achievement rates.
• Handle client complaints related to invoices or debts.
• Adhere to company policies and approved financial regulations.

Required Qualifications

• Diploma or Bachelor's degree in Accounting or Financial Management or equivalent.
• Previous experience in collections or customer service is preferred.
• Proficiency in computer programs, especially Excel.
• High communication and negotiation skills.
• Ability to work under pressure and continuous follow-up.

Required Skills

• Persuasion and negotiation skills.
• Accuracy and organization.
• Reporting skills.
• Time management and follow-up.
• Politeness and good interaction with clients.

We are looking for a creative, organized, and socially aware team member to help grow AVVU Catering and support client experience, event coordination, and catering sales operations.

Responsibilities

• Handle catering inquiries through WhatsApp, phone calls, and social media
• Coordinate catering bookings, setups, and event details
• Assist clients in selecting suitable catering experiences and packages
• Follow up with leads and customer inquiries
• Coordinate event setups, styling, branding requests, and service arrangements
• Support the development of new catering concepts, themed stations, and seasonal ideas
• Work closely with operations and suppliers to ensure smooth execution
• Attend and supervise setups/events when needed

Requirements

• Strong communication and organizational skills
• Friendly, proactive, and detail-oriented personality
• Interest in hospitality, catering, events, or lifestyle brands
• Good aesthetic sense and attention to presentation/details
• Comfortable using Instagram, WhatsApp, Canva, Google Drive, and basic office tools
• Ability to multitask and work in fast-paced environment.

Preferred

• Experience in catering, hospitality, events, social media, or customer service
• Basic understanding of branding and customer experience

What We’re Looking For

We are looking for someone who enjoys building experiences, organizing details, communicating with clients, and helping grow a modern catering brand, not someone looking for a routine desk job only.