img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationRiyadh

About the Digital Workplace Analyst Role

KEO Group is seeking a Digital Workplace Analyst to join their team in Riyadh, Saudi Arabia. This is a hands-on, technically focused role dedicated to enhancing the employee technology experience. The Digital Workplace Analyst will play a key role in ensuring that all KEO employees have the necessary tools, access, and confidence to perform their work effectively within KEO’s Microsoft-centric digital workplace. This position involves resolving second-line incidents and service requests, managing endpoint devices, supporting Microsoft 365 and related platforms, and contributing to knowledge management and automation initiatives. The role requires end-to-end ownership of employee technology issues, from initial triage and escalation to ensuring a seamless technology experience across offices and the broader KEO group. The ideal candidate will possess a service-first mindset, clear communication skills, and a proactive approach to problem-solving and continuous improvement.

Key Responsibilities

  • Serve as the primary point of contact for IT incidents and service requests, managing them through to resolution while maintaining clear and timely communication with end users.
  • Manage and resolve incidents and requests using the ITSM ticketing system, adhering to SLA targets and ITIL 4 service management principles, ensuring all ticket records are accurate, complete, and audit-ready.
  • Provide remote and deskside support for hardware, software, and connectivity issues across KEO’s Windows endpoint environments, escalating as required.
  • Support major incident response by providing rapid on-site triage, communicating updates to affected users and team leads, and contributing to post-incident reviews to identify and implement preventive actions.
  • Manage and maintain KEO’s endpoint fleet using Microsoft Intune and Endpoint Configuration Manager, including device enrolment, Autopilot provisioning, configuration profile deployment, and compliance policy enforcement.
  • Administer device lifecycle activities including new device setup, hardware refresh, asset tracking within the CMDB, and secure decommissioning in accordance with KEO’s data handling and disposal standards.
  • Deploy and maintain software packages, Windows updates, and security patches across all managed endpoints, monitoring compliance levels and coordinating remediation for devices outside agreed thresholds.
  • Support KEO’s zero-touch provisioning model by configuring and validating Autopilot deployment profiles to ensure new employees can be productive from day one without manual IT intervention.
  • Provide second-line support for Microsoft 365 services, efficiently resolving configuration and access issues.
  • Administer accounts and licensing assignments, and manage software installations adhering to least-privilege principles and role-based access control (RBAC) standards.
  • Support the management of Conditional Access policies, MFA enrolment, and Entra ID group memberships in collaboration with other teams, escalating identity and access governance issues appropriately.
  • Assist users with digital adoption and effective use, providing practical guidance and acting as a local champion for KEO’s productivity programme.
  • Support users of Autodesk Construction Cloud, Bentley, and other AEC-specific platforms with access, configuration, and connectivity issues, coordinating with other teams on integration matters.
  • Maintain accurate and complete asset records in the CMDB, including hardware specifications, software licenses, and device ownership, supporting periodic IT audits and regulatory compliance activities.
  • Operate in accordance with KEO’s security policies and zero-trust principles, ensuring all endpoint and user account actions comply with established access control, data protection, and change management standards.
  • Monitor Microsoft Defender for Endpoint alerts relevant to managed devices, performing initial triage and remediation of endpoint security events and escalating confirmed threats to the Cybersecurity teams.
  • Create and maintain high-quality knowledge base articles for both technical and end-user audiences, enabling self-service resolution and reducing repeat incident volume.
  • Proactively identify recurring incidents, service gaps, and friction points in the employee technology experience, and propose improvements through the continual service improvement process.
  • Identify opportunities to automate repetitive service tasks using Microsoft Power Automate, Intune automation, or scripting, collaborating with other teams to build and deploy solutions.
  • Collaborate with Digital Workplace team leads and peers across the global team to share knowledge, standardize practices, and contribute to a consistent, high-quality employee experience across all KEO locations.
  • Ensure that Health, Safety, Sustainability, and Continual Improvement principles are embedded in all work practices.
  • Perform other duties as assigned.

Qualifications and Experience

  • Typically, 2-4+ years of hands-on experience in an IT support, digital workplace, or systems administration role within an enterprise environment.
  • Demonstrated experience managing Windows endpoints in a corporate environment, including troubleshooting hardware, software, and connectivity issues at a second-line level.
  • Hands-on experience with Microsoft Intune or Microsoft Endpoint Configuration Manager (MECM) for device management, policy deployment, software packaging, and patch compliance.
  • Working knowledge of Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, with the ability to administer accounts, licenses, and configurations via the M365 Admin Centre.
  • Practical familiarity with Microsoft Entra ID (Azure AD), including user account management, group memberships, MFA administration, and Conditional Access concepts.
  • Experience working within an ITIL 4-aligned service management framework, with a solid understanding of incident, request, problem, and change management processes.
  • Exposure to Microsoft Defender for Endpoint or equivalent endpoint security tooling, with the ability to perform basic triage and escalation of security alerts.
  • Experience using and maintaining an ITSM ticketing platform with discipline around ticket quality, SLA adherence, and documentation.
  • Familiarity with network fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting in a corporate environment.
  • Experience with Autodesk Construction Cloud, Bentley, or other AEC-specific platforms is advantageous, given KEO’s operating context.
  • Exposure to Microsoft Power Automate, PowerShell scripting, or other automation tooling is advantageous.
  • Experience in the AEC (Architecture, Engineering, and Construction) or professional services sector is advantageous.

Required Skills and Competencies

  • IT incident and service request management
  • ITSM ticketing system operation
  • ITIL 4 service management principles
  • Hardware, software, and connectivity issue troubleshooting
  • Microsoft Intune and Microsoft Endpoint Configuration Manager
  • Autopilot provisioning, configuration profile deployment, and compliance policy enforcement
  • Device lifecycle activities and CMDB management
  • Software package and Windows update deployment
  • Security patch management
  • Zero-touch provisioning
  • Microsoft 365 services administration (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business)
  • M365 Admin Centre usage
  • Microsoft Entra ID (Azure AD) administration (user account management, group memberships, MFA, Conditional Access)
  • Digital adoption support
  • Autodesk Construction Cloud and Bentley platform support
  • Asset record maintenance
  • Security policy adherence and zero-trust principles
  • Access control, data protection, and change management standards
  • Microsoft Defender for Endpoint and endpoint security tooling
  • Knowledge base article creation and maintenance
  • Automation using Microsoft Power Automate and scripting
  • Adherence to Health, Safety, Sustainability, and Continual Improvement principles
  • Service-first mindset
  • Clear and empathetic communication
  • Calmness under pressure
  • Technical curiosity and self-direction
  • Knowledge-first approach to documentation
  • Collaborative team player
  • IT support, digital workplace, and systems administration experience
  • Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)

Work Environment and Location

This is a full-time role based in Riyadh, Saudi Arabia. The position is within KEO Group, a company focused on enhancing the employee technology experience within a Microsoft-centric digital workplace.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Sales Engineer

📣 Job AdNew

Stark Hardware

Full-time

About the Role

Stark Hardware is seeking a Sales Engineer to join its expanding team in Riyadh, Saudi Arabia. This full-time position offers an opportunity to contribute to the company's growth within the Saudi Arabian market. The Sales Engineer will be responsible for promoting Stark Hardware's products and solutions, building relationships with industry stakeholders, and driving sales through technical and commercial engagement.

Key Responsibilities

  • Develop and maintain strong, long-term relationships with consultants, contractors, and project owners across the region.
  • Promote Stark Hardware products and solutions to potential and existing clients, highlighting their technical advantages and benefits.
  • Identify new business opportunities and manage project pipelines from initial contact through to project completion.
  • Prepare technical and commercial proposals tailored to client requirements and project specifications.
  • Provide technical support and product recommendations to customers.
  • Prepare quotations and follow up on ongoing projects to ensure client satisfaction and secure business.
  • Achieve established sales targets through strategic planning and execution of sales strategies.

Qualifications and Requirements

  • A minimum of 3 years of experience within the door hardware industry.
  • Strong knowledge of architectural door hardware, including locks, hinges, panic devices, and door closers.
  • Familiarity with access control systems and their integration into building solutions.
  • Proven experience in project sales, understanding project specifications, and coordinating with contractors and clients.
  • Ability to prepare detailed quotations and manage project follow-up processes.
  • Demonstrated ability to achieve sales targets.
  • Hold a valid driving license and be willing to travel extensively within Saudi Arabia.

Required Skills

  • Expertise in the Door Hardware Industry.
  • In-depth knowledge of Architectural Door Hardware, Locks, Hinges, Panic Devices, and Door Closers.
  • Proficiency in Access Control Systems.
  • Skilled in Project Sales and understanding Specifications.
  • Experience in Contractor/Client Coordination.
  • Proficiency in Quotations Preparation and Project Follow-up.
  • Proven ability in Sales Target Achievement.
  • Excellent Communication and Negotiation skills.
  • Strong Business Development capabilities.
  • Effective Project Pipeline Management.
  • Ability to create Technical and Commercial Proposals.
  • Competent in providing Technical Support and Product Recommendations.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive travel within Saudi Arabia. Experience required for this position is between 2-5 years.

breifcase2-5 years

locationRiyadh

less than a minute ago

Core Account Executive - Saudi Arabia

📣 Job AdNew

Salesforce

Full-time

About the Role

Salesforce, a global leader in Customer Relationship Management (CRM) and AI CRM, is expanding its operations in Saudi Arabia. The company is seeking a Core Account Executive to join its Sales team in Riyadh. This role is central to driving customer success and revenue growth within strategic accounts in the Core Business Unit. The Account Executive will define and execute the vision and strategy to increase annual revenue for a designated portfolio of accounts or prospects, focusing on transforming businesses through AI technologies.

Role Context and Responsibilities

As a key member of the General Business Sales team in Saudi Arabia, the Core Account Executive will manage both existing and prospective clients. This position requires leading a virtual team of Cloud Specialists, Solution Experts, and support staff to achieve strategic account objectives. The role involves a combination of new business development and existing account management, demanding strong business development acumen, territory planning, pipeline generation, and the ability to close significant cloud software opportunities. The Core Account Executive will act as the primary point of contact, owning the vision, strategy, and stakeholder management for assigned accounts, with a focus on Salesforce Core AI products like Sales CRM. Collaboration with other Account Executives responsible for different Salesforce Cloud Solutions will be necessary to meet unified growth targets. Additional responsibilities may arise due to resource constraints.

Key Responsibilities

  • Lead as an experienced Account Executive within the regional Business Unit.
  • Drive sales for new market initiatives within the assigned territory.
  • Introduce Salesforce offerings to new customers in the territory.
  • Effectively communicate the Salesforce value proposition to secure sales.
  • Increase revenue from new and existing customers, expanding Salesforce's market presence.
  • Own account strategy, vision, and stakeholder management, focusing on Salesforce Core AI products.
  • Collaborate with Account Executives for other Salesforce Cloud Solutions to achieve collective growth targets.

Qualifications and Experience

  • University graduate calibre.
  • A minimum of 6 years of successful, referenceable sales experience, preferably in software sales.
  • Demonstrated success in creating sales through strong business development, territory planning, pipeline generation, and closing significant cloud software opportunities.
  • Experience managing large, virtual teams to support account strategies and visions.
  • Fluency in Arabic is required.

Skills and Market Knowledge

  • Sales CRM
  • Artificial Intelligence
  • Business Development
  • Territory Planning
  • Pipeline Generation
  • Cloud Software
  • Knowledge of and contacts within the Saudi Arabian market are considered an advantage.

Work Location and Type

This full-time position is based in Riyadh, Saudi Arabia. The role is situated within the Riyadh Region.

breifcase5-10 years

locationRiyadh

less than a minute ago

Medical Sales Representative

📣 Job AdNew

California Greens

Full-time

About the Role

California Greens, a company specializing in the marketing and distribution of nutritional supplements, is seeking a Saudi National Medical Sales Representative to join its team in Riyadh, Saudi Arabia. The company partners with pharmacy chains and healthcare institutions across the Kingdom, focusing on high-quality products and professional services. This full-time role is designed to drive revenue growth, expand market share, and strengthen the company's presence within an assigned territory. The representative will promote products through scientific engagement and build partnerships with healthcare professionals.

Key Responsibilities

  • Execute strategic promotion of company products through evidence-based scientific discussions with healthcare professionals.
  • Build and maintain strong, long-term relationships with physicians, pharmacists, and key healthcare stakeholders.
  • Conduct structured field visits to hospitals, clinics, and medical centers within the assigned territory.
  • Deliver compelling product presentations supported by clinical data and scientific insights.
  • Position products effectively against competitors using strong clinical and market knowledge.
  • Address medical inquiries with professionalism, ensuring accurate communication on indications, safety, and efficacy.
  • Identify and engage Key Opinion Leaders (KOLs) to enhance product credibility and advocacy.
  • Monitor prescription trends and customer behavior to optimize sales strategies and performance.
  • Represent the company at medical conferences, events, and scientific meetings.
  • Provide actionable market intelligence, including competitor activity and customer insights.
  • Ensure full compliance with company policies and ethical standards within the pharmaceutical industry.
  • Consistently achieve and exceed assigned sales targets.

Qualifications and Requirements

  • Saudi National.
  • Bachelor’s degree in Pharmacy.
  • Minimum of 1 year of experience in the pharmaceutical industry.
  • Valid driver’s license.

Required Skills

  • Strong commercial mindset with a results-driven approach.
  • Exceptional communication and interpersonal skills.
  • High level of influence, negotiation, and persuasion abilities.
  • Self-motivated with the ability to work both independently and collaboratively.
  • Excellent territory and time management skills.
  • Resilient, proactive, and goal-oriented.
  • Eagerness to learn and continuously develop professionally.
  • Proficiency in strategic promotion and evidence-based scientific discussions.
  • Ability to build strong relationships and conduct effective field visits.
  • Skilled in delivering compelling product presentations and leveraging clinical data and scientific insights.
  • Aptitude for competitive positioning and addressing medical inquiries accurately.
  • Experience in Key Opinion Leader (KOL) engagement and prescription trend monitoring.
  • Capability to optimize sales strategies and provide market intelligence.
  • Commitment to compliance and achieving sales targets.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. California Greens offers a professional work environment with structured career development and growth opportunities.

breifcase0-1 years

locationRiyadh

less than a minute ago

You may also like