Director of SPA📣 Job Ad

About the Role

Fairmont Hotels & Resorts is seeking a Director of SPA to lead its luxury wellness facility in Riyadh, Saudi Arabia. This role is responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth. The Director of SPA is integral to the operations team, ensuring all spa and wellness services are delivered at the highest levels of quality and guest satisfaction.

Key Responsibilities

• Develop and execute a comprehensive spa and wellness strategy aligned with the brand's luxury positioning.
• Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety.
• Create unique wellness experiences that reflect local culture and global trends.
• Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service.
• Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility.
• Drive marketing initiatives and partnerships to increase spa visibility and revenue.
• Implement sustainable practices and ensure compliance with industry regulations.
• Collaborate with cross-functional teams to integrate spa services into the overall guest experience.
• Stay abreast of industry trends and introduce innovative treatments and programs.
• Ensure cultural sensitivity and adaptability in all aspects of spa operations.
• Monitor spa workflow, maintaining compliance with hygiene and safety standards.
• Effectively lead and mentor the spa team, and resolve operational issues to guarantee an exceptional guest experience.
• Regularly communicate with the team and other departments to enhance performance and elevate service levels.

Qualifications and Requirements

• Proven experience in spa management or luxury hospitality, with a track record of successful leadership.
• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Spa management certifications are a plus.
• Strong financial acumen with experience in P&L management and revenue growth strategies.
• Excellent team leadership and mentoring skills.
• Proficiency in business planning, budgeting, and operational efficiency.
• In-depth knowledge of spa treatments, therapies, and wellness program development.
• Experience in marketing, branding, and customer service excellence in a luxury environment.
• Demonstrated ability to create and implement innovative wellness strategies.
• Strong understanding of sustainability practices in the spa industry.
• Cultural sensitivity and awareness, with the ability to work in a multicultural environment.
• Proficiency in English is required.
• Arabic language skills are highly desirable.
• Adaptability and resilience in a dynamic, fast-paced setting.
• Exceptional communication and interpersonal skills.
• Commitment to ongoing professional development and industry trend awareness.

Required Skills

• Spa Management
• Luxury Hospitality Operations
• Leadership and Team Mentoring
• Financial Acumen (P&L Management, Budgeting, Forecasting)
• Revenue Growth Strategies
• Business Planning and Operational Efficiency
• Spa Treatments and Therapies Expertise
• Wellness Program Development
• Marketing and Branding
• Customer Service Excellence
• Innovative Wellness Strategy Implementation
• Sustainability Practices
• Cultural Sensitivity and Adaptability
• Resilience
• Communication and Interpersonal Skills
• Professional Development and Industry Trend Awareness

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The work environment promotes collaboration and professionalism, where teamwork is essential for achieving outstanding results. The company fosters a work environment that respects diversity and supports all employees, valuing varied experiences and backgrounds. Commitment to respecting all employees and guests, and providing equal opportunities for professional growth in a positive and supportive workplace is maintained.