E-Commerce Manager

Job Overview:

The e-commerce manager is responsible for managing and developing the online store and its associated digital channels, aiming to increase sales, improve customer experience, and enhance brand growth through effective operational and marketing strategies.

Tasks and Responsibilities:

• Manage and operate the online store and monitor its performance on a daily basis.
• Develop and implement plans and strategies aimed at increasing sales and achieving growth.
• Manage products and content, ensuring data, prices, and offers are continuously updated.
• Monitor digital marketing campaigns, analyze their results, and improve their performance.
• Manage social media accounts and continuously monitor their performance and growth.
• Supervise sales coming from social media channels, ensuring prompt customer responses and converting inquiries into actual sales.
• Follow up on messages, comments, and requests received through digital platforms and ensure a distinguished customer experience.
• Develop sales mechanisms through social media and improve conversion rates.
• Monitor performance indicators, analyze data, and extract necessary recommendations.
• Enhance user experience and increase the efficiency of the customer journey within the store.
• Follow up on orders, shipping, payments, customer service, and resolve operational issues.
• Manage promotional offers, loyalty programs, and seasonal campaigns.
• Coordinate with marketing, design, sales, and operations teams to achieve shared goals.
• Prepare periodic reports for management and submit development recommendations.

Required Qualifications:

• Experience in managing and operating online stores.
• Experience in managing social media accounts and turning them into effective sales channels.
• Good knowledge of digital marketing and managing advertising campaigns.
• Ability to analyze data and make decisions based on performance indicators.
• High organizational, managerial, and leadership skills.
• Proficiency in dealing with e-commerce systems and platforms.

Required Skills:

• Strategic planning.
• Project management and follow-up.
• Data analysis and report preparation.
• Managing digital content.
• Managing electronic sales and social media sales.
• Communication and coordination skills between different departments.
• Focus on improving customer experience and achieving sales targets.

Key Performance Indicators (KPIs):

• Growth in electronic sales.
• Growth in sales generated from social media accounts.
• Conversion rate from inquiries to sales.
• Average order value.
• Customer satisfaction rate.
• Repeat purchase rate.
• Customer response speed.
• Achieving sales and profitability targets.

Job Objective:

Lead and develop e-commerce business and manage digital sales channels, including the online store and social media accounts, to achieve the highest sales rates, enhance customer experience, and support brand growth

• And social media.
• Communication and coordination skills between different departments.
• Focus on improving customer experience and achieving sales targets.

Key Performance Indicators (KPIs):

• Growth in electronic sales.
• Growth in sales generated from social media accounts.
• Conversion rate from inquiries to sales.
• Average order value.
• Customer satisfaction rate.
• Repeat purchase rate.
• Customer response speed.
• Achieving sales and profitability targets.

Job Objective:

Lead and develop e-commerce business and manage digital sales channels, including the online store and social media accounts, to achieve the highest sales rates, enhance customer experience, and support brand growth