Hotel Receptionist

• Maintain knowledge of all hotel features, services, and hours of operation.
• Check in guests in a friendly and engaging manner.
• Coordinate with relevant departments to enhance guest arrival experiences.
• Ensure correct reservation details and rates are applied.
• Handle guest interactions professionally and resolve issues promptly.
• Assist with guest orientations and hotel services.
• Perform all front office duties during assigned shifts.
• Maintain accurate cash handling and nightly auditing responsibilities.

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Welcoming guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and swiftly.

3. Answering Inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing Reservations: Handling the booking system, confirming and modifying reservations as needed.

5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as room service and cleaning to ensure a comfortable experience for guests.

7. Keeping Records: Accurately recording necessary information such as guest details and payments.

Qualifications:

- Excellent English language skills.

- Good communication skills.

- Ability to work under pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.