IT Support Technician

Join BlueForce Inc. as an IT Technician!
We are looking for a dedicated Information Technology Technician (ITT) to support our DoD English Language Training Program in Saudi Arabia. This role is integral to ensuring the smooth functioning of all technical requirements essential for our instructional programs.

Key Responsibilities:

• Provide comprehensive technical support for program operations.
• Troubleshoot and resolve technical issues that arise during program delivery.
• Collaborate with instructional staff and other key players to identify and address technical support needs.
• Maintain and update technical documentation such as system configurations and troubleshooting guides.
• Ensure compliance with security protocols and data privacy regulations.

Qualifications:
Minimum Qualifications:

• Technical knowledge to support all program requirements.
• Ability to troubleshoot hardware issues for computers, smart screens, server stacks, and audio testing equipment.
• Intermediate proficiency in English and Arabic for effective communication.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational environment.
• Knowledge of network infrastructure and software applications.

About the Role:
As an IT Support Technician at Al Jeri Investment, you will be at the forefront of our technical operations, providing essential support to ensure our users can efficiently engage with technology.

Job Purpose:
To provide technical support to users, maintain computer systems and networks, and resolve IT issues to ensure smooth business operations.

Key Responsibilities:

• Provide daily technical support to users.
• Install and maintain hardware and software.
• Manage user accounts and access permissions.
• Troubleshoot network and printer issues.
• Document issues and report to the IT manager.

Qualifications:

• Diploma or bachelor's degree in IT or a related field.
• Maximum 2 years of experience in technical support.
• Good communication skills required.

Join Blueforce Inc as an Information Technology (IT) Technician
We are looking for a motivated IT Technician to support our operations for the DoD English Language Training Program in Saudi Arabia. The role is crucial in ensuring the seamless functioning of all technical requirements associated with our programs.

Key Responsibilities:

• Provide comprehensive technical support for program operations.
• Troubleshoot and resolve technical issues arising during program delivery.
• Collaborate with instructional staff to identify and address technical needs.
• Maintain and update technical documentation including system configurations and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

Minimum Qualifications:

• Proficiency in supporting all technical requirements for program support.
• Intermediate knowledge of programs used for instruction, exercises, and testing.
• Experience in troubleshooting hardware issues with computers, smart screens, servers, and audio equipment.
• Fluent in intermediate English and Arabic for effective communication.

Preferred Qualifications:

• A relevant certification or degree in IT, Computer Science, or a related field.
• At least three years of experience in technical support, preferably within an educational or training setting.
• Familiarity with network infrastructure, hardware configurations, and software applications.