Receptionist

Solitaire is a luxury shopping center that offers an exceptional experience to its visitors:

We are looking for a Visitor Relations Specialist ..

• Providing customer service by answering questions, resolving issues, and providing information about the shopping center (store locations, events, amenities).

• Solving simple visitor issues such as lost items and providing directions or handling simple complaints, with escalation of complex issues to the supervisor.

• Maintaining positive interaction with visitors through clear communication and a willingness to assist and problem-solving skills.

• Documenting details of interactions with visitors and providing feedback by recording their comments and notes.

• Assisting in data collection and updating FAQs based on visitor inquiries.

• Following established procedures and protocols at the shopping center to ensure a consistent experience for visitors.

• Completing assigned tasks on time and to a high standard, as delegated by the chief visitor service officer or other team members.

We are seeking a professional and friendly Receptionist to serve as the first point of contact for our company, greeting visitors, managing incoming calls, and maintaining a welcoming office environment. The ideal candidate will possess excellent communication skills, multitasking abilities, and a strong commitment to providing exceptional customer service while handling various administrative duties.

Key responsibilities include:
• Welcoming visitors and directing them to appropriate departments or staff members
• Managing calls
• Scheduling appointments and maintaining electronic calendar systems
• Processing incoming and outgoing mail and packages
• Performing general administrative tasks,
• Maintaining a clean and organized reception area