Receptionist

• Achieving positive outcomes from guest queries quickly and efficiently.
• Ensuring an efficient reception experience, including check-in/check-out and completing necessary audit procedures.
• Maintaining clear communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Demonstrating high levels of customer service at all times.
• Attending training courses as needed and assisting with the training and development of the Night Team.
• Having knowledge of hotel room categories, rates, packages, and promotions.
• Maximizing room occupancy and utilizing upselling techniques to promote hotel services.
• Following security, fire regulations, and health and safety legislation.
• Complying with hotel policies regarding front office equipment and management systems.

• Previous experience in a customer-focused industry.
• A completed high school certificate or equivalent.
• A positive attitude and excellent communication skills.
• Commitment to high levels of customer service and grooming standards.
• Ability to work independently or as part of a team.
• Proficiency in IT.

Job Title: Restaurant Receptionist / Host

Department: Front of House

Reports To: Restaurant General Manager

Starting Salary: SAR 4,500 FULL PACKAGE / LIVING OUT

Contract Period: 3 months (Renewable of agreed by both parties)

Location: Laysen Valley, Umm Al Hamam, Riyadh

Brand: Noir Cafe

Working Hours: 4:00PM - 1:00AM; 1 Weekday Off

Job Summary:

The Restaurant Receptionist / Host serves as the face of the restaurant, ensuring each guest receives a personalized, memorable, and seamless dining experience. This role combines hospitality excellence with brand representation—welcoming guests warmly, managing reservations and special requests, and promoting the restaurant’s image, values, and signature offerings.

Key Responsibilities:

• Greet all arriving guests with a warm, professional, and courteous demeanor. 

• Accurately manage and organize all dining reservations.

• Implement and manage an effective waitlist system during peak hours. Skillfully manage and control crowds in the reception/waiting area, ensuring guest comfort and adherence to fire safety and capacity regulations.

• Possess a comprehensive understanding of the current menu, daily specials, restaurant promotions, and general operational policies to inform and assist guests accurately.

• Maintain the host station and immediate guest waiting areas (*, entrance lobby) in a neat, organized, and presentable condition at all times.

• Act as the central communication point between the front-of-house management, serving staff, and the kitchen to ensure seating decisions align with service capabilities.

• Requirements:

• Open to wear the brand uniform: Business formal
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of etiquette, service standards, and brand representation.
• Professional appearance and confident, gracious demeanor.
• Speaks English (beginner)
  

• Welcome clients and manage the check-in/out process.
• Handle calls, WhatsApp, and booking inquiries.
• Manage appointments, confirmations, and schedules efficiently.
• Maintain a clean and organized reception area.
• Promote treatments, packages, and retail products confidently.
• Record payments and update CRM/POS systems accordingly.
• Provide excellent customer service and support daily salon operations.

• High school diploma or higher (diploma in Administration, Customer Service, or related field preferred).
• 1–3 years of experience in reception, sales, or customer service, preferably in beauty, wellness, or hospitality settings.
• Strong communication skills in Arabic and English.
• Excellent customer service, administrative, and sales abilities.
• Professional and presentable appearance.
• Organized, reliable, and able to multitask effectively.
• Experience with booking systems is a plus (Fresha preferred).