Reservations Agent📣 Job Ad

Join Our Team at Mandarin Oriental Al Faisaliah Riyadh!
Are you a master of craft who thrives in a collaborative environment? Do you possess a growth mindset and demonstrate integrity and respect while acting responsibly? We invite you to be part of the exceptional team at Mandarin Oriental, an award-winning operator of some of the most luxurious hotels and residences worldwide.

About the Role:
The Reservations Agent plays a crucial role in ensuring overall guest satisfaction at Mandarin Oriental Al Faisaliah Riyadh. You will be greeted with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring complete follow-up. Your responsibilities will include assisting guests and colleagues during emergencies by appropriately managing emails, alerts, and messages.

Key Responsibilities:

• Safeguard stored information and maintain confidentiality regarding guests and colleagues.
• Answer hotel’s main telephone number and connect calls accurately.
• Process and confirm guest reservations for Rooms, Food & Beverage, and Spa.
• Verify availability and explain guarantee, special rates, and cancellation policies.
• Document special requests and maintain an organized filing system for all correspondence.
• Ensure excellent service delivery that adheres to the property’s brand standards.

Our Commitment to You:

• Learning & Development: Unique programs crafted for every stage of your career.
• MOstay: Enjoy complimentary nights and attractive rates for your family.
• Health & Wellness: We prioritize your well-being with various health benefits.
• Retirement Plans: Benefits depend on your length of service and role.

Qualifications:
We are seeking dedicated individuals with exceptional communication skills and a commitment to delivering outstanding service. If you are enthusiastic and ready to contribute to our mission of luxury hospitality, apply now!