Sweets Maker

Job Announcement - Baklava and Turkish Sweets Chef

We are looking for a chef specialized in preparing baklava and Turkish sweets to join our team.
It is required that the applicant has extensive practical experience in traditional Eastern and Turkish sweets, especially baklava of various types.

Duties and Responsibilities:
•Preparing and serving baklava and Turkish sweets with high quality and authentic taste.
•Developing innovative recipes while maintaining the traditional character.
•Monitoring cleanliness and food safety standards within the kitchen.
•Managing and organizing work within the pastry department.

Requirements:
•Experience of no less than 3 years in the field of Turkish sweets.
•Proficiency in the methods of making baklava, qatayef, kunafa, and Eastern sweets.
•The ability to work under pressure and maintain quality.
•Commitment and discipline in working hours.

We offer:
•A competitive salary determined after the interview.
•Professional work environment.
•Opportunities for development and innovation.

To apply, please send your CV and samples of previous work to

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****