Technical Support Specialist📣 Job Ad

in Smart Technology Solutions

17 minutes ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join SMART Technology Solutions as a Technical Support Specialist!
We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!

Key Responsibilities:

Incident & Problem Management:
- Perform advanced troubleshooting to identify root causes of recurring issues.
- Document root causes, fixes, and preventive actions.
Technical Troubleshooting & Resolution:
- Diagnose and resolve complex hardware, software, network, and system issues.
System & Service Support:
- Support enterprise systems including Microsoft 365, Active Directory, and more.
Escalation & Collaboration:
- Escalate unresolved issues to Level 2 or vendors.
Documentation & Knowledge Management:
- Create and update knowledge base articles.
Customer Communication:
- Communicate clearly with customers regarding issue status and resolutions.
Monitoring & Preventive Support:
- Monitor systems and take proactive action to prevent incidents.

Requirements:

Strong troubleshooting and analytical skills.
Knowledge of ITIL processes.
Ability to work under pressure.
Clear documentation and communication skills.
Certifications are strongly preferred (*, ITIL, CompTIA).

In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!

Requirements

No experience required

Similar Jobs

Technical Support Specialist

📣 Job AdNew

Dkhoon Emirates

Full-time

Join Our Team as a Senior L3 Technical Support Specialist!

Dkhoon Emirates is seeking a highly skilled Senior L3 Technical Support Specialist to join our IT team in Riyadh. This role is pivotal in managing our IT infrastructure, particularly in Azure environments and Fortinet firewalls.

Key Responsibilities:

Manage and troubleshoot complex issues in Azure environments.
Configure and maintain Fortinet firewalls.
Provide expert-level support to internal teams and clients.
Collaborate with IT and Security teams to ensure system reliability and security.

Requirements:

Minimum 5 years of L3 Technical Support experience.
Strong knowledge of Azure and Fortinet technologies.
Excellent problem-solving and communication skills.
Ability to work in a fast-paced, high-stakes environment.

2-5 years

Riyadh

2 days ago

Technical Support Specialist

📣 Job Ad

InterSystems

Full-time

Join our team at InterSystems as a Technical Support Specialist!
This role provides a unique opportunity to develop your technical and professional skills while working collaboratively in a supportive environment.

About the Role:
You will be responsible for assisting developers from our technology partners to create and support their applications in real-world environments. You will work with leading organizations in various industries, including healthcare, finance, and telecommunications.

Responsibilities:

Provide immediate response to customer inquiries following service standards.
Offer technical support for custom development, interfaces, reports, and more.
Diagnose and troubleshoot application issues effectively.
Develop and prepare training materials for technical courses.
Improve customer satisfaction by addressing suggestions for product improvements.
Participate in on-call support services to ensure continuous availability.

Qualifications: