Technical Support Specialist📣 Job Ad

Join SS&C Technologies as a Technical Support Specialist!

As a leading provider of investment, financial services, and software solutions, SS&C is looking for highly motivated technical consultants to provide dedicated on-site support for our Algo Credit Manager (ACM) solution at a prominent client in Riyadh, KSA. This role includes working closely with various stakeholders to ensure a high level of service and solution delivery.

Key Responsibilities:

• Assist the client’s production team with day-to-day management of ACM.
• Manage issues and perform release management.
• Conduct daily batch runs and monitoring of ACM processes.
• Review, record, and troubleshoot errors encountered during operations.
• Provide periodic on-call/stand-by support.

Qualifications:

• Previous experience with Algo Credit Manager (ACM) is desirable.
• Degree in a numerate/technical field or equivalent.
• At least 5 years of experience in supporting LIVE production systems, preferably within banking.
• Proficiency in Linux and familiarity with scripting (Groovy Script, Java Script, shell).
• Knowledge of database essentials.

Why Work at SS&C?
We offer flexibility in work arrangements, professional development opportunities, a competitive holiday scheme, and benefits designed to support employee well-being. We are committed to diversity and inclusion within our workforce, and we encourage applicants from all backgrounds.

Thank you for considering a career with SS&C Technologies!

Join Our Team as a Helpdesk Technical Support Specialist
Greenberg Traurig (GT), a global law firm located in 15 countries, offers a unique opportunity for a Helpdesk Technical Support Specialist at our Riyadh Regional Headquarters office. This role is essential in supporting attorneys and professional staff in a 24x7 phone-based call center environment.

Position Summary
The Helpdesk Support Specialist will resolve complex technical issues while providing exceptional customer service. The ideal candidate should thrive in a fast-paced environment, demonstrating strong problem-solving and decision-making abilities.

Key Responsibilities

• Resolve complex technical issues at point of contact.
• Provide customer support to a demanding client base.
• Assist with departmental activities as needed.
• Flexibility to work overtime as required.

Qualifications

• 3+ years in technical support in a law firm or 7+ years in a professional services organization.
• Exceptional customer service skills.
• Ability to communicate technical information in simple terms.
• Microsoft Office Specialist certification and A+ and Network+ certifications are desirable.
• Proficiency with Windows-based software and Microsoft Office applications.

Join Our Team as a Senior L3 Technical Support Specialist!

Dkhoon Emirates is seeking a highly skilled Senior L3 Technical Support Specialist to join our IT team in Riyadh. This role is pivotal in managing our IT infrastructure, particularly in Azure environments and Fortinet firewalls.

Key Responsibilities:

• Manage and troubleshoot complex issues in Azure environments.
• Configure and maintain Fortinet firewalls.
• Provide expert-level support to internal teams and clients.
• Collaborate with IT and Security teams to ensure system reliability and security.

Requirements:

• Minimum 5 years of L3 Technical Support experience.
• Strong knowledge of Azure and Fortinet technologies.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, high-stakes environment.