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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationRiyadh
Join SS&C Technologies as a Technical Support Specialist!

As a leading provider of investment, financial services, and software solutions, SS&C is looking for highly motivated technical consultants to provide dedicated on-site support for our Algo Credit Manager (ACM) solution at a prominent client in Riyadh, KSA. This role includes working closely with various stakeholders to ensure a high level of service and solution delivery.

Key Responsibilities:
  • Assist the client’s production team with day-to-day management of ACM.
  • Manage issues and perform release management.
  • Conduct daily batch runs and monitoring of ACM processes.
  • Review, record, and troubleshoot errors encountered during operations.
  • Provide periodic on-call/stand-by support.

Qualifications:
  • Previous experience with Algo Credit Manager (ACM) is desirable.
  • Degree in a numerate/technical field or equivalent.
  • At least 5 years of experience in supporting LIVE production systems, preferably within banking.
  • Proficiency in Linux and familiarity with scripting (Groovy Script, Java Script, shell).
  • Knowledge of database essentials.

Why Work at SS&C?
We offer flexibility in work arrangements, professional development opportunities, a competitive holiday scheme, and benefits designed to support employee well-being. We are committed to diversity and inclusion within our workforce, and we encourage applicants from all backgrounds.

Thank you for considering a career with SS&C Technologies!

Requirements

  • Requires 2-5 Years experience

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We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!

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    - Document root causes, fixes, and preventive actions.
  • Technical Troubleshooting & Resolution:
    - Diagnose and resolve complex hardware, software, network, and system issues.
  • System & Service Support:
    - Support enterprise systems including Microsoft 365, Active Directory, and more.
  • Escalation & Collaboration:
    - Escalate unresolved issues to Level 2 or vendors.
  • Documentation & Knowledge Management:
    - Create and update knowledge base articles.
  • Customer Communication:
    - Communicate clearly with customers regarding issue status and resolutions.
  • Monitoring & Preventive Support:
    - Monitor systems and take proactive action to prevent incidents.

Requirements:
  • Strong troubleshooting and analytical skills.
  • Knowledge of ITIL processes.
  • Ability to work under pressure.
  • Clear documentation and communication skills.
  • Certifications are strongly preferred (*, ITIL, CompTIA).

In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!

breifcase0-1 years

locationRiyadh

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