Join My Clinic KSA!My Clinic is the leading multispecialty outpatient care provider in Saudi Arabia, dedicated to helping people live longer, healthier, and happier lives. We are seeking a passionate Receptionist to join our team and uphold our mission of exceptional patient care.
Primary Responsibilities:- Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
- Handling all aspects of a patient’s experience within our facility.
- Collaborating with cross-functional teams to enhance the patient journey from admission to discharge.
- Communicating effectively with patients to determine their needs and identify paths toward treatment.
- Empathizing with patients and resolving their complaints swiftly.
- Corresponding with care providers to ensure personalized care for each patient.
- Implementing patient-focused programs in a healthcare environment.
- Supervising training programs for healthcare staff to improve their communication and engagement skills.
- Generating reports on patient progress and overall status.
- Performing other duties as assigned.
Education / Professional Qualifications:- Bachelor’s degree.
- Experience in customer service, contact center, or customer care positions is preferred.
Experts & Skills:- Excellent command of oral and written English & Arabic.
- Proficient with Microsoft Office Suite.
- Strong empathy and compassion for addressing the emotional needs of patients.
- Exceptional problem-solving and customer service skills.
