About the JobA Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the guest’s decision to stay at the property.
What Will I Be Doing?As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for:
- Converting inquiries into contracted business swiftly.
- Responding positively to sales inquiries to develop future sales leads.
- Identifying sales leads, as appropriate.
- Responding to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectations.
- Providing prompt and efficient service while maintaining the hotel’s brand standards.
What Are We Looking For?A Reservations Agent serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- A passion for delivering great customer service.
- A highly professional telephone manner and excellent communication skills.
- Outstanding administration and organizational skills.
- Intermediate computer proficiency.
It Would Be Advantageous If You Could Demonstrate:- Previous experience in a reservations environment.
- Tertiary qualifications or other collegiate-level degrees.
What Will It Be Like to Work for Hilton?Hilton is the leading global hospitality company with numerous brands, dedicated to providing exceptional guest experiences. As part of Hilton, you will contribute to remarkable hospitality experiences worldwide, supported by a passionate team.
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