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Join the Kempinski Hotels family as a Telephone Operator!
As a Telephone Operator, you will play a vital role in delivering exceptional service to our guests by managing incoming calls with utmost professionalism and care.

Key Responsibilities:

• Answer incoming calls promptly and connect to the appropriate extension, ensuring a friendly and efficient service.
• Accurately take and deliver messages to guests in a timely manner.
• Handle requests for Do Not Disturb (DND) and maintain confidentiality for guests.
• Manage wakeup call requests in alignment with the LQA standards.
• Address guest queries and requests with a caring attitude, referring complex issues to the relevant personnel when necessary.
• Serve as the communication center during emergencies, ensuring all hotel communications are handled appropriately.
• Maintain an organized record of Domestic Direct Dial (DDD) and International Direct Dial (IDD) communications.
• Monitor and ensure proper functioning of the hotel's television channels and public area music.
• Keep abreast of hotel products, promotions, and emergency procedures to assist guests effectively.
• Maintain cleanliness and organization of the work area at all times.

Additional responsibilities may be assigned based on the hotel's needs.

At Kempinski, we value team players who are dedicated to providing luxurious service. If you are passionate about hospitality and have excellent communication skills, we invite you to apply!

Join IHG Hotels & Resorts as a Telephone Operator!
We are looking for a Telephone Operator who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Process incoming and outgoing calls accurately.
• Record and control wake-up calls accurately.
• Page guests in cooperation with concerned departments.
• Record all entries on the traffic sheet.
• Assist guests with international calls and directory queries.
• Call guests by name whenever possible.
• Page staff members when requested.
• Respect principles of guest privacy, no room numbers given out.
• Handle guest needs or requests and report complaints to the telephone supervisor.

What We Need from You:

• Strong command in English language, both oral and written.
• Knowledge and ability to provide the best customer service.
• Good experience in delivering customer service.
• Knowledge in analyzing problems.
• Keen and attentive to details.
• Ability to communicate well with different kinds of customers.
• Knowledge of telephone and computer applications.

What You Can Expect from Us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our Mission: IHG Hotels & Resorts is committed to welcoming everyone and creating inclusive teams. We provide equal employment opportunities to all applicants and employees, promoting a culture of trust, support, and acceptance.