ممثل خدمة عملاء (كول سنتر)وظائف ممثل خدمة عملاء كول سنتر في السعودية

أكثر من 22 وظيفة ممثل خدمة عملاء كول سنتر في السعودية. تصفح تفاصيل الراتب، والوصف الوظيفي، وموقع الوظيفة. أنشئ سيرتك الذاتية وقدّم عليها الآن



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ممثل خدمة عملاء (كول سنتر)

ممثل خدمة عملاء (كول سنتر)

📣 إعلانجديدة

عيادتي المملكة العربية السعودية

دوام كامل
Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:
  • Answer incoming patient calls (inbound) in a professional and courteous manner.
  • Make outbound calls to confirm, reschedule, or follow up on appointments and services.
  • Accurately book appointments in the system based on clinic policies and medical guidelines.
  • Record all relevant information and notes in the system during or after each call.
  • Handle patient complaints or forward them to the appropriate teams as per standard procedures.
  • Follow approved call scripts and adhere to service quality standards.
  • Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
  • Maintain patient confidentiality and comply with data privacy standards.
  • The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:
  • Strong verbal communication and interpersonal skills.
  • Proficiency in spoken and written Arabic; English is preferred.
  • Ability to use computer systems and appointment scheduling tools.
  • Ability to work under pressure and manage multiple tasks.
  • High level of commitment, accuracy, and time management.

breifcase0-1 سنة

locationجدة

منذ 8 ساعات تقريباً
ممثل خدمة عملاء (كول سنتر)

ممثل خدمة عملاء (كول سنتر)

📣 إعلانجديدة

عيادتي المملكة العربية السعودية

دوام كامل
Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:
  • Answer incoming patient calls (inbound) in a professional and courteous manner.
  • Make outbound calls to confirm, reschedule, or follow up on appointments and services.
  • Accurately book appointments in the system based on clinic policies and medical guidelines.
  • Record all relevant information and notes in the system during or after each call.
  • Handle patient complaints or forward them to the appropriate teams as per standard procedures.
  • Follow approved call scripts and adhere to service quality standards.
  • Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
  • Maintain patient confidentiality and comply with data privacy standards.
  • The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:
  • Strong verbal communication and interpersonal skills.
  • Proficiency in spoken and written Arabic; English is preferred.
  • Ability to use computer systems and appointment scheduling tools.
  • Ability to work under pressure and manage multiple tasks.
  • High level of commitment, accuracy, and time management.

breifcase0-1 سنة

locationمكة المكرمة

منذ 8 ساعات تقريباً
ممثل خدمة عملاء (كول سنتر)

ممثل خدمة عملاء (كول سنتر)

📣 إعلانجديدة

هيلتون

دوام كامل
Join our Team as a Reservations Agent at Hilton!

As a Reservations Agent, you will serve as the primary contact for room reservations at our hotel, playing a crucial role in influencing guest decisions to stay with us. Your mission is to provide excellent service and meet guest needs effectively.

Key Responsibilities:
  • Convert inquiries into confirmed bookings swiftly.
  • Respond positively to sales inquiries to generate future opportunities.
  • Identify and pursue sales leads as necessary.
  • Ensure accurate completion of all reservations, aligning with guest expectations.
  • Deliver prompt and efficient service while upholding the hotel brand standards.

What We’re Looking For:
A Reservations Agent at Hilton exemplifies our commitment to exceptional guest service. Candidates should possess:
  • A passion for delivering exceptional service.
  • Professional telephone manners and top-notch communication skills.
  • Strong organizational and administrative abilities.
  • Intermediate proficiency in computer usage.

Preferred Qualifications:
  • Previous experience in a reservations environment.
  • Relevant tertiary qualifications or collegiate-level degrees.

About Hilton:
Hilton is a global hospitality leader, dedicated to providing unparalleled service and experiences. Our vision is to fill the earth with the light and warmth of hospitality, as we have done for over a century. Join us and become a part of an extraordinary team, where our Team Members are at the heart of everything we do!

breifcase0-1 سنة

locationمكة المكرمة

منذ 8 ساعات تقريباً
ممثل خدمة عملاء (كول سنتر)

ممثل خدمة عملاء (كول سنتر)

📣 إعلانجديدة

هيلتون

دوام كامل
Join our Team as a Reservations Agent at Hilton!

As a Reservations Agent, you will serve as the primary contact for room reservations at our hotel, playing a crucial role in influencing guest decisions to stay with us. Your mission is to provide excellent service and meet guest needs effectively.

Key Responsibilities:
  • Convert inquiries into confirmed bookings swiftly.
  • Respond positively to sales inquiries to generate future opportunities.
  • Identify and pursue sales leads as necessary.
  • Ensure accurate completion of all reservations, aligning with guest expectations.
  • Deliver prompt and efficient service while upholding the hotel brand standards.

What We’re Looking For:
A Reservations Agent at Hilton exemplifies our commitment to exceptional guest service. Candidates should possess:
  • A passion for delivering exceptional service.
  • Professional telephone manners and top-notch communication skills.
  • Strong organizational and administrative abilities.
  • Intermediate proficiency in computer usage.

Preferred Qualifications:
  • Previous experience in a reservations environment.
  • Relevant tertiary qualifications or collegiate-level degrees.

About Hilton:
Hilton is a global hospitality leader, dedicated to providing unparalleled service and experiences. Our vision is to fill the earth with the light and warmth of hospitality, as we have done for over a century. Join us and become a part of an extraordinary team, where our Team Members are at the heart of everything we do!

breifcase0-1 سنة

locationالمدينة المنورة

منذ 8 ساعات تقريباً
ممثل خدمة عملاء (كول سنتر)

ممثل خدمة عملاء (كول سنتر)

رياض لاكجري

2,500 SR / شهرياً dotدوام كامل
المسمى الوظيفي:
موظفة مركز اتصال – (دعم عبر الهاتف فقط)
(العربية والإنجليزية ممتازة)

دور الوظيفة
نبحث عن موظفات مركز اتصال للتعامل مع جميع اتصالات العملاء عبر الهاتف فقط. تشمل المهام استقبال الحجوزات، إدخالها في النظام، وتوجيه الضيوف خلال إجراءات تسجيل الدخول والخروج — دون أي تواصل مباشر مع الضيوف.

المسؤوليات الرئيسية
* الرد على جميع المكالمات الواردة ومساعدة العملاء باحترافية.
* التعامل مع الحجوزات: إنشاء وتحديث وإلغاء الحجوزات في نظام الحجز.
* تزويد الضيوف بتفاصيل أنواع الغرف، الأسعار، التوافر، وسياسات الفندق.
* إرشاد الضيوف خلال عملية التسجيل الذاتي وإرسال التعليمات عند الحاجة.
* متابعة الضيوف عند وقت المغادرة لضمان عملية خروج سلسة.
* التنسيق عن بُعد مع فرق العمليات لتحديث حالة الغرف أو الطلبات الخاصة.
* حل المشكلات البسيطة عبر الهاتف أو تصعيدها للمشرف عند الضرورة.
* الحفاظ على سجلات دقيقة للمكالمات والحجوزات وبيانات العملاء
خبرة في مراكز الاتصال أو خدمة العملاء تُعد ميزة.
* مهارات جيدة في التواصل باللغتين العربية والإنجليزية.
* معرفة بأساسيات الكمبيوتر والقدرة على استخدام أنظمة الحجز.
* لباقة في الحديث عبر الهاتف وأسلوب مهني.
* القدرة على التعامل مع عدة مكالمات والعمل تحت الضغط.

تفاصيل العمل
* وظيفة بدوام كامل (الدوام سيكون بالتنسيق عن بعد وحضوري )
* دعم عبر الهاتف فقط — بدون تعامل مباشر مع الضيوف.
* قد تشمل المناوبات العمل مساءً أو في عطلات نهاية الأسبوع.
*  حوافز عند تحقيق التارقت

breifcase0-1 سنة

locationالنرجس، الرياض

منذ 22 يوم