Join Rekaz as a Remote Customer Service SpecialistRekaz is a leading SaaS platform designed for service businesses, simplifying the management of bookings, subscriptions, and customer relationships. Our mission is to empower small and medium-sized businesses in Saudi Arabia with efficient and scalable solutions.
Role Summary:As a Remote Customer Service Agent, you will provide essential support to our merchants, ensuring they receive fast and clear assistance. Your role will involve managing inbound inquiries through various channels, troubleshooting product issues, and guiding users effectively.
What You Will Do:- Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
- Troubleshoot various product issues including bookings, subscriptions, and payments.
- Educate merchants using simple, clear guidance with visual aids.
- Accurately track and update ticket statuses.
- Identify recurring issues and provide insights for improvement.
Success Indicators:- Fast response times and high resolution rates.
- High customer satisfaction scores.
- Effective escalations for technical bugs.
Requirements:- Strong written communication skills in Arabic, basic English is a plus.
- Ability to manage multiple inquiries efficiently.
- Comfort with troubleshooting and learning new product features.
- Stable internet connection and a quiet workspace.
Nice to Have:- Experience with support platforms like Zendesk or Freshdesk.
- Background in supporting small to medium-sized businesses.
- Understanding of payments and booking systems.
This is a fully remote position that may involve shift-based coverage. We offer competitive compensation, a supportive work environment, and opportunities for direct feedback with our product and engineering teams.
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