Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

Join Our Team as a Showroom Seller!
Deep Sleep, a leader in providing exceptional sleep experiences, is seeking passionate and professional showroom sellers to join our team. If you have a passion for sales and a drive to provide outstanding customer experiences, this role is for you!

Key Responsibilities:

• Welcome customers and build professional relationships based on trust.
• Understand customer needs and present suitable products persuasively.
• Explain product specifications (mattresses, beds, accessories, recliners).
• Close sales deals and achieve monthly targets.
• Follow up with potential customers to convert them into actual buyers.
• Record sales data using the designated system (such as Odoo).
• Adhere to promotional offers and sales policies.
• Maintain the showroom's cleanliness and organization while complying with the dress code.
• Coordinate with management regarding feedback, requests, and stock.
• Participate in enhancing the sales performance and suggest ideas for improvement.

Qualifications:

• Previous sales experience (preferably in showrooms or retail).
• High persuasion and communication skills with customers.
• Ability to work well in a team and handle work pressure.
• Proficiency in using computers and sales systems.
• Presentable appearance and professional demeanor.
• Commitment and discipline in the workplace.

Benefits:

• Professional and motivating work environment.
• Attractive commissions linked to performance.
• Opportunities for career development and professional growth.

About the Job:
KAFAAT Recruitment is seeking a talented Human Resources Manager to oversee all HR functions. This critical role ensures a positive workplace culture and aligns with organizational goals through effective people management. As an HR Manager, you will be responsible for the recruitment process, employee relations, performance management, and compliance with labor laws.

Key Responsibilities:

• Develop and implement HR policies, procedures, and systems
• Manage recruitment, selection, onboarding, and retention processes
• Oversee employee relations, addressing grievances and disciplinary matters
• Coordinate performance appraisal and employee development programs
• Ensure compliance with labor laws, company policies, and regulations
• Manage compensation, benefits, and payroll coordination
• Lead training and professional development initiatives
• Maintain employee records and HR data confidentiality
• Advise management on HR strategies and workforce planning

Qualifications & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Proven experience as an HR Manager or similar role
• Strong knowledge of labor laws and HR best practices
• Excellent communication, leadership, and interpersonal skills
• Ability to handle confidential information professionally
• Strong organizational and problem-solving skills

Preferred Qualifications:

• Master’s degree or HR certification (*, SHRM, CIPD)
• Experience with HR software and systems