Hotel Receptionist

Job Objective:

Achieving effective and sustainable growth for the Take In platform by attracting new restaurants and cafes, establishing strategic partnerships, and analyzing local markets, with a focus on analytical thinking and long-term planning to enhance the platform's presence in Saudi Arabia.

Tasks and Responsibilities:

• Identifying and targeting the appropriate restaurants according to expansion priorities and coverage plan.
• Leading onboarding negotiations and explaining the benefits of the platform and the revenue model.
• Providing market analyses and strategic recommendations regarding geographic expansion opportunities.
• Coordinating with marketing and technical teams to ensure integration in field and technical efforts.
• Gathering customer feedback and providing it as input for product and service improvement.
• Participating in the development of operational guides for onboarding processes.
• Supporting group booking, pre-order, and car delivery initiatives through field proposals.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least one year of experience in business development or sales, preferably in apps, delivery, or SaaS.
• Ability to conduct market analysis, prepare executive recommendations, and understand consumer and competitor behavior.
• Strong communication skills in Arabic; English is an additional advantage.
• Ability to work towards clear monthly goals and measurable performance indicators.
• High proficiency in using Google Workspace tools, Excel, and CRM.

Work Environment and Benefits:

• A Saudi startup with a massive expansion ambition.
• Attractive incentives for performance and results.
• A flexible, performance-based environment that offers real professional growth opportunities.

General Description:

We are looking for an enthusiastic customer service representative with excellent communication skills to join our brand team.

Main Tasks and Responsibilities:

• Responding to customer calls, emails, and inquiries through various communication channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Scheduling appointments and following up on orders according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Collaborating with other departments flexibly.
• Adhering to customer service standards and achieving specified performance goals.
• Submitting daily and monthly reports

Required Skills and Qualifications:

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in both Arabic and English.
• Problem-solving skills and the ability to handle customers under pressure.
• Proficiency in using computers, Microsoft Office programs, and Customer Relationship Management (CRM) systems.
• Politeness, patience, and a collaborative spirit.