Hotel Receptionist📣 Job Ad

Job Description

Job Title: Hotel Reception Supervisor

Responsibilities:

• Team Management: Supervising reception staff and directing them to ensure outstanding customer service.
• Staff Training: Training and developing team skills to ensure compliance with service standards.
• Guest Reception: Welcoming guests and providing necessary assistance during check-in and check-out procedures.
• Operational Coordination: Managing check-in and check-out processes accurately and quickly, ensuring smooth workflow.
• Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.
• Booking Management: Monitoring the booking system and ensuring the accuracy of reservations, making adjustments as necessary.
• Collaboration with Other Departments: Working with room service and cleaning teams to ensure a comfortable experience for guests.
• Reporting: Preparing daily reports on office performance and guest movement.

Qualifications:

• Strong communication skills and leadership ability.
• Ability to handle pressure and effectively manage time.
• Advanced knowledge of computer fundamentals.
• Previous experience in hospitality or management, preferably in a supervisory role.
• Excellent English language skills.

• Recruiting, staffing, and training employees
• Monitoring performance and managing employee engagement
• Addressing HR-related inquiries
• Ensuring compliance with labor regulations
• Creating a positive work environment to foster satisfaction and engagement

• Proven skills in Human Resources Management and Employee Relations
• Experience in recruiting, staffing, and training
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Experience in the hospitality industry is a plus
• Bachelor's degree in Human Resources, Business Administration, or a related field