Customer Services Specialist

Join Emdad By Elm as a Customer Service Specialist! We are seeking an enthusiastic and skilled mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery.

Role Overview: As a Customer Service Specialist, you will create a warm and professional atmosphere for our clients, ensuring they receive thorough support and informed guidance about our services. Your proficiency in Microsoft Excel and PowerPoint will enable you to effectively communicate and engage with both internal teams and customers.

Key Responsibilities:

• Greet customers warmly to create a positive first impression.
• Listen actively to customer inquiries and provide relevant information about services.
• Resolve customer issues promptly to ensure satisfaction.
• Prepare basic reports in Excel to track inquiries and service performance.
• Develop engaging presentations for internal and external communication.
• Collaborate with team members to enhance customer service protocols.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to manage customer relationships effectively.

About Emdad By Elm: Established in 2014, Emdad is a subsidiary of Elm, specializing in business solutions. Our team aims to deliver top-quality services, enhancing growth and productivity for individuals and organizations while making a sustainable impact.

Join Pacific International Lines (PIL) as a Customer Service Executive in Dammam!
With over 55 years of leadership in the global shipping industry, PIL is seeking dedicated individuals to ensure exceptional service and smooth handling of customer interactions.

Key Responsibilities:

• Engage with customers through various channels, addressing inquiries and resolving complaints promptly.
• Manage booking processes and ensure accurate documentation.
• Coordinate with internal teams and external partners for seamless operations.
• Prepare reports on customer service activities and shipment performance.
• Train and mentor junior staff to enhance service quality.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of experience in customer service within the shipping or logistics sectors.
• Proficient in Microsoft Office and logistics systems.
• Strong communication and organizational skills.

Why Join Us?
Be part of a leading global carrier focused on sustainability and innovation. Enjoy a dynamic work environment with opportunities for professional growth.