Sales Coordinator📣 Job Ad

Join Hapag-Lloyd as a Sales Coordinator! In this dynamic role, you will ensure the highest level of quality when interacting with our customers while being customer-oriented and focused on creating value.

Main Objectives:

• Support the Sales Executives with relevant sales tasks, follow-up on ongoing and new business with customers.
• Prepare and send rate quotations to customers.
• Monitor quotation and customer performance, including tenders, and follow up with customers as needed.
• Manage dispute and exception handling.
• Provide clear handover information to Customer Service.
• Assist Customer Service with problem-solving related to customer issues.
• Validate and input new customer data into Salesforce.

Qualifications:

• University degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• Able to work well with others and follow established guidelines.
• Positive attitude and receptiveness to new ideas for personal development.

Join Our Team as a Sales Coordinator!
We are Steel Force Building Materials Trading, specializing in building materials, construction items, hardware, and machine tools trading. We are seeking a motivated and detail-oriented Sales Coordinator to support our sales team and ensure smooth operations in the Sales Department.

Key Responsibilities:

• Assist the sales team in managing schedules, preparing sales documents, and handling customer inquiries.
• Coordinate with suppliers and logistics to ensure timely delivery of products.
• Maintain and update sales and customer records in the CRM system.
• Prepare sales reports and analyze data to support sales strategies.
• Communicate with customers to provide information about products, prices, and availability.
• Support the sales team in achieving sales targets and objectives.
• Handle administrative tasks related to sales processes and customer service.

Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Proven experience in sales coordination or a similar role, preferably in the building materials or construction industry.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Knowledge of the local market and industry trends in KSA is a plus.

Benefits:

• Competitive salary.
• Health insurance and other benefits as per company policy.
• Opportunities for professional growth and development.

Join us and be part of a dynamic and growing team!

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.