Technical FACTs/Statcom/HVDC Expert📣 Job Ad

About the Role

GE Vernova is seeking a Technical FACTs/Statcom/HVDC Expert to join their team in Dammam, Eastern Province. This full-time position requires 5-10 years of experience and focuses on post-sales customer support for technical issues.

Role Overview

This role is responsible for providing post-sales support to customers, which may include managing repairs (both returns and field-based), offering technical assistance, or addressing other service requests. The position involves influencing budgets and operating plans, guided by established operating policies. Collaboration with cross-functional teams is essential. The role offers autonomy within its operational area or a segment of a larger business unit, with the potential for significant impact on a smaller business unit or function. Achieving outcomes requires a high degree of evaluative judgment and operational acumen.

Key Responsibilities

• Own the resolution of post-sales technical customer issues, providing Level 1, 2, and 3 technical support.
• Interpret internal and external business challenges and recommend best practices to enhance products, processes, solutions, or services.
• Utilize an understanding of industry trends to inform decision-making processes.
• Lead efforts to find creative solutions within complex manufacturing processes that involve technical variety and interdependent production cycles.
• Employ sophisticated operational, product management, manufacturing, or engineering techniques.
• Collaborate with adjacent functions to resolve issues and evaluate the quality of information, questioning conflicting data for analysis.
• Leverage multiple internal and external resources outside of the immediate function to support decision-making.
• Potentially lead functional teams or projects with moderate resource requirements, risk, and complexity.
• Present business or technical discipline solutions to leadership.
• Communicate complex messages and negotiate internally to gain adoption of different viewpoints.
• Influence peers to take action and may negotiate with external partners, vendors, or customers.

Qualifications and Experience

• Bachelor's degree in Electronic/Electrical Engineering.
• A minimum of 10 years of working experience in HVDC, Statcom, and FACTs, covering both new projects and existing installed bases.
• Previous experience with Service activities.
• Proven ability to lead technical challenges and solutions across the MEA region, bridging global product teams with local team and customer challenges.
• Strong knowledge in Grid transmission equipment.
• Strong knowledge in Synchro condensers.
• Ability to understand and implement technical drawings, including wiring diagrams and General Arrangements.
• Proficiency in MS Office Software Suite.
• Fluent in English.

Work Location and Type

This is a full-time position based in Dammam, Eastern Province.