Account Lead - Middle East - Fintech Ancillaries (100% Remote - Saudi Arabia)📣 Job Ad

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an excellent opportunity for individuals with 0-1 years of experience to contribute to the efficient operation of our medical applications and provide essential technical support within a leading healthcare organization. The IT Specialist will play a crucial role in ensuring the seamless functionality of our clinical and third-party applications, providing functional and technical expertise in configuration, support, training, deployment, and issue resolution.

Key Responsibilities

• Provide 2nd-line support to users of Fakeeh Care's clinical applications, promptly resolving technical issues, and offering 1st-line support as needed.
• Monitor, maintain, and update clinical solutions and third-party clinical solutions/add-ons to ensure their proper functioning.
• Register and document all daily work activities and support cases.
• Maintain clear communication with users, offering ongoing technical support and providing timely updates on case progress.
• Troubleshoot and resolve product issues, focusing on effective problem resolution and maintaining related documentation.
• Track and manage user cases and assigned tasks from initiation to closure, ensuring timely resolutions.
• Collaborate with team members to enhance work routines, processes, and product knowledge within the Customer Care Services department.
• Foster working relationships with the solutions delivery team for seamless collaboration on projects and issue resolution.
• Balance project priorities to maintain stability and availability across the application landscape.
• Ensure all deliverables are functionally appropriate, technically sound, and integrated into the overall system architecture.
• Maintain accurate and up-to-date documentation regarding process flows, design specifications, and daily work requirements.
• Utilize the Application Solution Manager for problem-solving, solution exploration, and addressing daily work needs.
• Perform other duties as assigned within the scope of job responsibilities.

Qualifications and Requirements

• 0 - 2 years of experience in IT support or application support, preferably within a healthcare setting.
• A Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a closely related field.
• A Master's degree in a relevant field is considered a plus.

Required Skills

• Proficiency in IT Support and Application Support.
• Experience with Healthcare IT environments.
• Strong Problem-Solving abilities.
• Excellent Communication skills, both oral and written.
• Demonstrated Teamwork capabilities.
• Skilled in Documentation practices.
• Familiarity with Application Solution Manager.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. An excellent command of oral and written English is required, with proficiency in Arabic being preferred.

About the Role

Saudi Ground Services (SGS) is seeking an IT Business Solutions Senior Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role is responsible for leading the development team in the design, development, and delivery of enterprise applications and digital solutions that support SGS's business operations and digital transformation. The Senior Specialist will ensure the successful deployment of scalable and secure solutions, promoting technical best practices, system integration, and continuous improvement.

The position also involves providing technical leadership, guidance, and mentorship to the development team. Close coordination with business stakeholders and project teams is required to ensure solutions align with business needs, project objectives, and technology standards, contributing to SGS's technological advancement.

Key Responsibilities

• Lead the design, development, and implementation of enterprise applications and digital solutions that meet business requirements.
• Manage and support the development team, assigning tasks, monitoring progress, and ensuring timely project delivery.
• Guide the development team in backend, frontend, API, and integration development activities across multiple systems.
• Ensure development activities adhere to coding standards, architecture guidelines, security policies, and industry best practices.
• Review source code, technical solutions, and project deliverables to ensure quality, scalability, performance, and maintainability.
• Serve as the primary technical escalation point for resolving complex application, integration, and production issues.
• Coordinate with business stakeholders, vendors, and internal teams to align on requirements, priorities, timelines, and deliverables.
• Participate in project planning, effort estimation, technical design, and solution feasibility assessments.
• Ensure projects and development activities are delivered within scope and timelines.
• Support and oversee integration between internal and external systems for reliable interoperability and data exchange.
• Drive the adoption of modern technologies, development tools, and Microsoft Azure solutions.
• Manage source control, CI/CD pipelines, deployments, and release management processes.
• Monitor application performance and guide optimization, troubleshooting, and refactoring activities.
• Maintain technical documentation, system knowledge, and development standards.
• Mentor and coach developers through technical guidance and knowledge sharing to enhance team capability.
• Stay updated on emerging technologies and recommend improvements aligned with SGS's technology roadmap.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Software Engineering, or a closely related field.
• A minimum of 6 to 8 years of progressive experience in software development, application support, and system integration.
• A minimum of 2 to 3 years of experience in leading or mentoring development teams and managing technical delivery.
• Demonstrated knowledge of Microsoft Azure services, CI/CD pipelines, and DevOps practices.
• Proven experience working with version control systems.
• Project management certifications such as PMP or PMI-ACP are considered a valuable asset.

Required Skills

• Software Development
• Application Support
• System Integration
• Team Leadership
• Technical Delivery Management
• Microsoft Azure
• CI/CD Pipelines
• DevOps Practices
• Version Control Systems
• Backend Development
• Frontend Development
• API Development
• Problem Solving
• Mentorship

Work Location and Type

This is a full-time position. The role is based in Jeddah, Makkah, Saudi Arabia, with the primary work location in Jeddah.

About the Role

Tamer Group is seeking a Group Internal Auditor (Operations) to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to maintaining operational excellence across the company's warehouse facilities. The role involves evaluating processes, ensuring compliance, and identifying areas for improvement within a dynamic operational setting. This opportunity is suitable for individuals with 0-1 years of experience, with a preference for those who have prior experience in internal auditing.

Key Responsibilities

• Conduct internal audits focused on warehouse operations and related business processes.
• Undertake frequent travel to various warehouse locations across the Kingdom for on-site audits and inspections.
• Assess adherence to internal policies, government regulations (including labor law and SFDA), and quality standards such as GWP and GDP.
• Utilize data analysis and audit software to identify operational risks and process inefficiencies.
• Prepare detailed audit reports, presenting findings and recommendations to management.
• Collaborate with cross-functional teams to implement process improvements and address operational challenges.

Qualifications and Requirements

• Bachelor's degree in Commerce, Business Administration, Supply Chain Management, Accounting, or Finance.
• 1-2 years of experience; candidates with prior Internal Audit experience will be given preference.
• Proficiency in English, with strong communication and presentation skills.
• Availability for frequent travel between warehouses across different cities in the Kingdom is required.
• Demonstrated eagerness to learn, adaptability, enthusiasm, and a strong aptitude for critical analytical thinking and problem-solving.

Technical Skills and Software Proficiency

• High proficiency in MS Office Suite, particularly Excel and Word.
• Familiarity with AI tools.
• Experience with ERP systems such as Oracle, SAP, SAGE, or MS Dynamics is preferred.
• Proficiency in Microsoft Visio, PowerPoint, and Power BI is preferred.
• Experience with audit software like Pentana, Ideagen, TeamMate, or Archer is considered a plus.
• Strong data analysis capabilities.
• Excellent critical analytical thinking and problem-solving abilities.
• Effective communication and presentation skills.

Additional Information

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. Candidates holding or in progress towards a CIA Part 1 certification, along with certifications in Lead Quality/ISO/OSHA, are preferred.