Business Analyst📣 Job Ad

Role Purpose:
The Business Analyst will be responsible for identifying business needs, defining high-quality requirements, and collaborating with cross-functional teams (Engineering, Design, and Product Management) to deliver digital solutions that provide maximum value to users and the organization.

Main Responsibilities:

• Requirement Elicitation & Analysis: Lead workshops and interviews with stakeholders to gather functional and non-functional requirements.
• Backlog Management: Assist Product Managers in grooming the product backlog, ensuring user stories are well-defined, estimated, and meet the 'Definition of Ready.'
• Process Modeling: Document current ('as-is') and future-state ('to-be') business processes using BPMN or UML diagrams to identify efficiencies.
• Functional Specifications: Create detailed wireframes, data flow diagrams, and acceptance criteria to guide the development team.
• User Acceptance Testing (UAT): Define test scenarios and coordinate with end-users to ensure the delivered product meets the documented business requirements.
• Data-Driven Insights: Analyze product metrics and user feedback to recommend feature enhancements or pivot strategies.

Required Skills & Qualifications:

• 2–3 years of experience in Business Analysis.
• Education: Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Technical Skills: Proficiency in Jira/Confluence, SQL, and modeling tools (*, Visio).
• Methodologies: Strong understanding of Agile/Scrum frameworks and the SDLC (Software Development Life Cycle).

Join Our Team as a Business Analyst!

At Serviceplan Group Middle East, we are looking for a Business Analyst who will serve as the key link between our clients’ needs and the delivery team’s production. This role is vital in ensuring that we accurately translate business requirements into actionable plans.

Key Responsibilities:

• Gather and document business requirements through interviews, workshops, and process walkthroughs.
• Map existing processes and design practical, implementable workflows.
• Translate business requirements into clear, structured specifications for the delivery team.
• Validate product developments to ensure they address the core issues identified.
• Support the preparation of workshops and facilitate working sessions with client teams.
• Identify potential gaps, contradictions, and risks in requirements prior to delivery.

Qualifications & Experience:

• 3–6 years of experience in a relevant role such as a business analyst or functional consultant.
• Solid requirements engineering skills with the ability to conduct interviews and write clear user stories.
• Experience in process mapping and optimization; adept at identifying and designing improved workflows.
• Preferred background in digital, MarTech, CRM, or marketing operations environments.
• Proficient in clear, structured written communication; your documentation should be practical and useful.
• Client-facing experience is essential; comfort in facilitating sessions and managing client expectations is required.

About Us:
Serviceplan Group is a leading independent agency with headquarters in Munich and 34 offices worldwide. Our mission is driven by ÜberCreativity, which thrives through collaboration across various disciplines and cultures.
If you are passionate, creative, and eager to join a dynamic team, we would love to hear from you!

Join YES Machinery as a Sales Engineer!
Are you ready to elevate your career with a leading industrial machinery solutions provider? YES Machinery specializes in delivering innovative equipment to various industries across the UAE and GCC, and we are looking for a dynamic Sales Engineer to join our team focusing on the Saudi Arabian market.

Position Overview:
The Sales Engineer will be responsible for driving sales growth and developing new business opportunities while maintaining strong relationships with clients in the industrial sector. Your technical knowledge of machinery and engineering solutions, combined with excellent sales skills, will be key to your success in this role.

Key Responsibilities:

• Identify and develop new business opportunities across the Saudi market.
• Generate leads and convert them into long-term customers.
• Conduct client meetings, technical presentations, and product demonstrations.
• Understand customer requirements and recommend suitable machinery solutions.
• Prepare quotations and proposals, following up for order finalization.
• Coordinate with internal teams for pricing, delivery, and project execution.
• Maintain strong relationships with existing clients and key accounts.
• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends and competitor activities.
• Maintain accurate sales reports and forecasts.
• Provide after-sales support when required.
• Ensure customer satisfaction through timely response and service coordination.

Requirements:
Experience:

• Minimum of 3 years of sales experience in the Saudi Arabian market.
• Background in industrial machinery or engineering product sales.

Technical Skills:

• Understanding of industrial machinery and technical products.
• Ability to read and understand technical specifications.
• Strong negotiation and closing skills.
• Proficiency in MS Office and CRM tools.

Preferred Skills:

• Strong communication and interpersonal skills.
• Customer-focused and result-driven mindset.
• Ability to work independently in a regional market.
• Strong networking ability in KSA industrial sectors.
• Arabic language skills are an advantage.
• GCC driving license preferred.